IT Services Engineer

IT Services Engineer | Circa £32,000 negotiable + excellent benefits | Permanent | On-site | Thatcham

Are you passionate about IT and ready to make a real impact? We're looking for an enthusiastic IT Services Engineer to join our technical support team. If you thrive on solving complex problems and enjoy working in a dynamic environment, this could be the role for you!

As an IT Services Engineer at Thatcham Research, no two days are the same! You'll tackle a range of technical issues, from hardware malfunctions to software glitches and network failures. This role offers lots of variety and provides the opportunity to be part of a growing, purpose driven organisation operating within an evolving industry.

Your mission

• Expert Support: Provide exceptional IT support to our end users, diagnosing and resolving software, networking, and hardware issues efficiently.


• Proactive Maintenance: Conduct scheduled and preventative maintenance to keep all equipment in top condition. Ensure security patching and compliance to safeguard against breaches.


• Efficient Ticket Management: Manage IT tickets effectively, prioritizing them according to SLAs to ensure timely resolutions.


• User Training & Collaboration: Offer training and guidance to users on IT systems and services. Collaborate with the IT team to develop and implement robust IT policies and procedures.


• Data Security: Ensure data access is secure and compliant with ISO27001-ISO17025 standards.


• Continuous Improvement: Stay abreast of the latest IT developments and recommend innovative improvements., Our standard working hours are 8:30 - 16:30 Monday - Thursday, 8:30 - 15:45 Fridays. (The team work together to ensure cover is available from 8:00 - 17:00 by flexing their start/finish time by 30 minutes either way).


How we work

This role is based on-site at our offices in Thatcham to provide in-person and hands on support as required.

What we do

At the cutting edge of automotive research in the UK, Thatcham Research has a unique role in shaping the design of new vehicles and influencing ever higher standards of safety, security and repair.

With an on-site Crash Laboratory, Repair Technology Centre and Training Academy, our research expertise is driving some of the very latest automotive developments in technology, materials and standards in this fast moving and highly technical industry. Our active safety track site is one of the leading accredited Euro NCAP testing facilities, trialling and assessing the very latest developments in vehicle safety and assistance technologies.

Our Values

As an organisation that believes a strong set of Values are key to our organisational success and a sense of belonging for all colleagues, we ask that you understand, represent and apply our Values of Fearless, Inquisitive, Resourceful, Supportive and Trusted and demonstrate these Values throughout the recruitment process.

Our Commitment to Diversity, Inclusion & Belonging

We are dedicated to fostering an inclusive workplace which values diversity and embraces each individual's authentic self. We are proud to champion a culture where colleagues freely share their diverse perspectives, recognising that these contribute to our innovative spirit. Our journey of growth and understanding is continuous as we actively invest in diversity training, workshops, and partnerships to ensure positive change.

Beyond our membership in the Automotive 30% Club, we collaborate with various organisations to advance equity not only in gender but also across ethnicity, age, disability, social mobility, LGBTQ+ identities, experiences, and thinking. Our aspiration is to create an environment where everyone thrives, achieves, and experiences a genuine sense of belonging.

Recruitment process

We're proud to manage our recruitment in-house and believe this direct approach enables us to give you the best possible Employee Experience we can - which starts right here, your application! We're continuously striving to improve the candidate journey, and transparency (or communication) is a key area of focus - yes, even with salary & benefits.

What can you expect from our recruitment process?

• Regular updates on the progress / outcome of your application


• An initial telephone screening call with our Recruitment Business Partner


• First interview with the hiring manager, usually via Teams


• Second/Final interview, in-person at our office (we may give you a role specific task to present on!)


• Personalised feedback following your interview - because everyone deserves that!


• An opportunity to give us your honest feedback in a short survey on all of the above


We're committed to removing invisible barriers. If there are any adjustments we can make to better support you, please let us know when you apply.

All applicants must have Right to Work in the UK.


• Proven Experience: At least 2-3 years in a technical support role, with a proven track record of resolving hardware, software, and network issues.


• Problem-Solving Prowess: Excellent troubleshooting skills and the ability to resolve technical issues efficiently.


• Technical Expertise: Proficiency in Active Directory, Azure AD, Microsoft 365, Teams, SharePoint, laptop builds, iOS mobile devices, and endpoint management.


• Security Savvy: Solid understanding of IT security principles.


• Communication Skills: Excellent interpersonal skills, with the ability to train and guide users effectively.


• Team Spirit: Experience working in an IT support team with a medium-sized infrastructure (400+ devices, 250+ users).


• Independence & Collaboration: Ability to work both independently and as part of a team.


Ready to elevate your IT career? Apply now and join a team that's driving innovation and excellence in IT support!, You are customer facing and dedicated to providing outstanding levels of service. Your excellent communication skills help you to effectively lead and motivate others, whilst your calm nature enables you to make sound and logical judgements when working in pressurised or emergency situations. With strong problem-solving abilities you'll enjoy providing solutions to complex IT related challenges, whilst working closely with other departments to achieve wider company objectives.

Salary - £32,000 dependent on skills & experience.

• 10% non-contributory pension


• 29 days holiday (inclusive of Christmas shutdown) + public holidays


• Group Life Assurance (equal to 3 x basic salary)


• Group Income Protection (after 2 years' service)


• Salary Sacrifice schemes (cycle to work & tech scheme)


• Moneyhealth's Financial Coaching & Wellbeing Platform


• Health Cash Plan (cash back on eligible medical treatments)


• Reward & Recognition Programme


• Discounted gym membership


• Sports & Social club


• Payroll charitable giving


• Subsidised on-site restaurant


• Free on-site parking