IT Services & Operations Analyst (12 month Industrial Placement)

Job Title: IT Services & Operations Analyst (12 month Industrial Placement) (Remote and On -site as required), We are looking for a talented individual to undertake a 12-month paid work placement, as part of our Business Placement Programme. You will work within our Digital Technology team, starting in or around June 2023. Within this role you will have the opportunity to build a deep knowledge of business imperatives and operational issues, as well as the opportunity to fully participate in the business. The APAC / EMEA Infrastructure Digital Technology function is a regional team working closely with all areas and sites to deliver Digital Transformation for the business. The challenges start on day one, as you share responsibility for major technology decisions. We are proud of our long standing tradition of developing talent, and investing great energy in developing top class professionals who can operate effectively across our diverse workforce. Upon joining our team your typical responsibilities might include:

• Support includes working with the End Users to complete service requests and incident tickets.
• Technicians will own the process from start to end.
• Works with DXC Help Desk to determine and resolve problems received from clients.
• Complete requests in an accelerated delivery timeframe.
• Technicians will follow the Collins established standards and guidelines. Follow documentation and keep existing documentation updated
• Updating the IT Portal -SharePoint 2010
• Create/restore standard work/Knowledge documentation
• Perform other related duties as requirements develop.
• SCCM Operations & Deployments
• Xerox and Ysoft project support
• Ensure compliance with UTC Aerospace EHS and Ethical Policies and with Federal, State and local laws
• Compliance reporting for EMEA Sites
• Manage router alerts, IP addresses and alert lists in the SolarWinds monitoring program
• Create Guest Wireless accounts
• Assist all end-users with ServiceNow / NEXT Connect Portal queries - central POC
• Create DT Newsletters
• Split cost of the monthly DXC Invoice across sites
• Update the SEV1 Notifind list of contacts
• Deal with complex queries for a range of service offerings- I need help!
• Analyse completed MFAs and assess feedback
• Continuous improvement tasks
  
  A drive for continuous improvement
• Self-Motivated individual
• Able to multi-task and prioritise own work
• Ability to build strong relationships and be a team player
• A can do, find a way, attitude
• Experience of delivering high quality work to deadline
• Creativity, initiative, diplomacy, self-motivation and self confidence
• Must display initiative and integrity
• Excellent interpersonal and communication skills
• Proficient in Microsoft Office; specifically the use of Microsoft Excel to filter, clean, identify, analyse and interpret trends or patterns in complex data sets
  
  Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
The high-quality products we design, test and produce help millions of passengers reach their destinations safely - every day! From landing systems and actuation to propellers, flight controls and hoist and winch - the products we manufacture work together behind the scenes to enhance the overall flight experience. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!