IT Site Support Engineer

Our end-user support team provide exceptional 2nd line support to our internal customers in AO's ever growing 2000+ user base. Primarily you will be responsible for maintaining our daily operations in our main Bolton HQ. This is Inclusive of technical support across a wide range of devices and multiple OS platforms (Primarily windows based). Our new AOers need to be kitted out with their tech and equipment to help them hit the ground running, and our current AOers sometimes need a little extra support when a quick "turn it off and back on again" doesn't quite do the trick! You will have the opportunity to work autonomously to identify and tackle areas of improvement throughout your role with the opportunity to work closely with the team on numerous projects in relation to ongoing customer service & efficiency initiatives., Mobile Number

• Will you now or in the near future require visa sponsorship?
• What are your salary expectations?
• Are you able to commute to our Bolton head office 4 days a week?
• This role may involve travel once a month to our Manchester, Crewe or London offices. Can you confirm you are able to do this?
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Describe your responsibilities
• Reasonable adjustments We want to make sure you're given the best possible chance to shine in your interview, so you may need us to do things in a slightly different way. This could be requesting a ground floor room or bringing along a sign interpreter to name just a few. Fill in the below box if there's anything we need to know so we can adjust the process to support you.
  
  
• Prioritising calls and managing escalations where required
• Demonstrating problem solving skills; ability to visualize a problem or situation and think abstractly to solve it
• Constantly keeping our end users informed, oral and written communication skills are essential, the ability to be able to produce clear and concise written information.
• Displaying a Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
• Providing day to day Support of 'Live' Application Systems
• Identifying areas of improvement and driving change
• Remote monitoring of business-critical products and service levels, PC and server configuration
• Providing offsite/onsite support where required (Travel to other locations in the UK will be required), Strong knowledge and experience working with Windows OS including Windows 10 and 11
• Good working knowledge of Apple MAC OS
• Good working knowledge of Printers and Print Management solutions.
• Extensive knowledge of the Microsoft 365 Suite
• Knowledge of Microsoft Azure Active Directory & Exchange Online/on-premises.
• Good knowledge of networking and internet technologies and various operating system setup & configurations, technical support skills handling problems related to DNS, DHCP
• Software Deployment experience SCCM, InTune etc
• Knowledgeable of varying tools for device configuration (Autpilot and Intune).
• Hardware Repairs (Laptop/Desktop/Mobile).
• Microsoft 365 suite knowledge (Microsoft Teams/SharePoint/OneDrive).
• Good knowledge of script creation (including powershell & batch) would be beneficial
• Service Desk software experience (e.g. HaloITSM)
• Video Conferencing configuration and management experience.
  
  When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too). We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things., AO is for everyone
We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data will never have any bearing on whether an application is successful or not and will not be available to hiring managers at any stage. How do you describe your gender identity? How do you describe your ethnic background? How do you like to describe your sexual identity or sexual orientation? Do you identify as a person with a disability or are you a person with accessibility needs? How would you describe your Neurodiversity? If one of our AO'ers recommended this role to you, please tick the box Referrer First Name Referrer Last Name By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.com

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.
• Our Value Creation Plan; We've created a unique long term bonus plan for every AOer to share in our success, giving you the opportunity of an exceptional reward in return for exceptional business performance.
• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!