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IT Solutions Technician Level 3 Apprenticeship

The Salvation Army

IT Solutions Technician Level 3 Apprenticeship

Salary Not Specified

The Salvation Army, Bolton

  • Full time
  • Permanent
  • Onsite working

Posted 6 days ago, 22 Jun | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 340caa02befa456faa5d2e98ca5a8ea2

Full Job Description

This role will also work closely with our ICT Project Manager and our Business Analyst, which will allow them to work with all departments across the business when it comes to building requirements specifications for any upcoming projects or developments.

They will play a positive and collaborative role in the ICT team and across the business, ensuring that our solutions are flexible and meet the needs of all departments within Salvation Army Homes.

Main duties and Responsibilities:

  • To work closely with the Service Desk team as the first point of contact for logging, assigning and resolving end-user ICT tickets

  • To be involved in the setting up and issue diagnosing of hardware and software issues on Windows, Android and iOS devices

  • Assist the ICT Operations function with the monitoring of security and system alerts and actioning these as required, as well as ensuring all company devices meet our organisational compliance

  • To aid the Infrastructure and Cyber Security Analyst with cyber e-learning and phishing campaigns across the business

  • To act as a support function for existing and new ICT projects, working closely with the ICT Project Manager and Business Analyst to create project documentation, chase project leads for updates and so on

    Communication skills, IT skills, Attention to detail, Customer care skills, Team working, GCSE or equivalent English (Grade 4 (C) or above) Essential

    • GCSE or equivalent Maths (Grade 4 (C) or above) Essential

    Salvation Army Homes provides quality accommodation for people in need of safety, security and opportunity. We are a housing services provider that has been active since 1959. We have over four thousand homes and we work with a variety of agencies, local authorities and specialist partners to give people in need safe and secure homes. We do what we do because we want to transform lives and help people develop their potential.

    You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
  • training

  • qualifications, like an NVQ in a relevant field

  • industry or sector experience