IT Supplier Manager

As an IT Supplier Manager, you'll have overall responsibility for managing IT suppliers, covering contractual, commercial & compliance activities, across the full spectrum of the supplier lifecycle. The full scope of your role will include new service planning, tendering & selection, supplier performance - fulfilment of contractual commitments, including SLAs, compliance with enterprise policies and procedures such as Information Security, Risk Control, Outsourcing, Compliance, Finance, and so on.

You'll co-operate with the IT Service Delivery Managers, Legal, Risk, Finance, Procurement and supplier organisations and, be responsible for supplier management activities throughout the lifecycle, from definition of a new service through tendering, contract award, in life governance and management to retirement/replacement.,

• Establish effective relationships with IT suppliers and ensure alignment between internal stakeholder groups including: Legal, Service Delivery/Operational management, Legal, Procurement, VWFS leadership and the supplier organisation


• Define and capture in contract commercial terms such as service level agreements, performance metrics, service credits, change requests and regular reporting


• Contribute to the wider monthly supplier portfolio reviews and scorecards by demonstrating adherence to policies and controls defined by VWFS as an enterprise and Specific IT deliverables


• Proactive engagement with delegated suppliers that includes structured feedback from key stakeholders in the IT function regarding the perception of and/or delivery of supplier services to ensure that supply continues to be to the required standard and fit for purpose


• Lead reviews to ensure supplier delivery fulfils or exceeds performance requirements and that regulatory contractual obligations are met, working in close collaboration with stakeholder groups


• Lead supplier escalations where necessary including breaches of contract for IT stakeholders for assigned suppliers, planning and managing such escalations to resolve and minimise supplier risk to business operations


• Proactively manage suppliers for any assigned services where a shortfall in supplier performance is identified


• Develop and agree improvement plans with suppliers and stakeholders and oversee delivery. Escalate to Supplier and Service Delivery Manager, Procurement, Legal and other senior stakeholders when required


• Lead all tender activities representing IT stakeholders in the process, in collaboration with Procurement & Legal functions


• Lead annual executive and quarterly management contract reviews with assigned suppliers to ensure supplier strategies are aligned and consistent with VWFS strategy


• Contribute to maturing and adherence to regulatory standards, FCA, PRA, ECB requirements and global corporate requirements set out by VWFSAG to assure supplier compliance and avoid regulatory and policy breaches
  
  If you are an experienced IT Supplier Manager and, have a good understanding of IT supplier category such as IT Resources, Software, Hardware, Software as a Service (SaaS), Network Management Systems and Telecoms, we would love to hear from you!, It's essential that you have Sourcing, Tendering and Supplier management experience.


• You preferably have worked in IT and/or financial services


• CIPS qualification or similar would be preferred


• You're highly effective at leading collaboration with multiple stakeholders and senior leadership


• Your negotiation skills are excellent and you are a skilled facilitator


• You're a highly capable influencer with great communication and collaboration abilities


• You have a proactive and Agile approach to getting things done
  
  An excellent remuneration, Company Car, healthcare, pension, discretionary bonus and 27 days holiday in addition to statutory bank holidays plus much more!


We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do, to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can