IT Support Analyst

+ 1st line telephone and email support to both shop staff and head office staff
+ Swapping out faulty equipment
+ Triage and assign tickets
+ Logging all faults in our fault management system
+ Install, maintain and support current and new future applications
+ Contribute to policies, processes and procedures
+ Provide solutions/work arounds to incidents
+ Prioritising and managing several open cases and mini-projects at one time
+ Ensure appropriate standards and procedures are adhered to
+ Escalation of incidents and requests to relevant teams
+ Communicating with 3rd party suppliers

+ Strong interest in IT and experience of it as a hobby
+ Ideally excellent GCSEs in Maths/Science/IT (preferably A or AS levels or above) or equivalent
+ Experience with Microsoft Windows 10 and Office
+ Customer relations experience
+ Good people skills
+ Excellent team working skills
+ Clear and articulate telephone manner
+ Bright and quick to learn
+ Reliable
+ Strong organisational skills and a logical approach to problem solving
+ Calm under pressure

+ Competitive salary and benefits package
+ Holiday allowance
+ 50% staff discount & 25% for family and friends
+ Private medical cover
+ Pension scheme
+ Life Insurance (eligible after a probationary period)
+ Travel season ticket loan (eligible after a probationary period)
+ Cycle to work scheme (eligible after a probationary period)
+ Childcare voucher scheme (eligible after a probationary period)

In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service.
The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour's kids as well as seasoned professionals who understood the technology.
Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do.
As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces.
Welcome to our journey.