IT Support Analyst
Scoffs Group
IT Support Analyst
£40000
Scoffs Group, Romford, Greater London
- Full time
- Permanent
- Remote working
Posted 1 day ago, 17 Sep | Get your application in today.
Closing date: Closing date not specified
job Ref: 8b656fc70105460eaea04691dc8d75e6
Full Job Description
- Diagnostics - We need to you be able to join the dots together to identify the active problem and the root cause
- Property - We need your help to make sure on-site Property Project managers have what they need for refurbs/ new stores and that the information they give to you makes sense
- IT Estate Data - Buld and maintain a full inventory for our IT landscape
- 3-way calls - organise and join calls between our main IT support partner and service providers to resolve issues
- Planning - We want you to be initiative-taking and not just reactive. Use the information you gather to steer us in the right direction for the future
- Orders and approvals - make sure we have the right kit and are paying the right price
- Team - Be part of a hard working but fun team.
Do you have a keen eye for detail and a strong capability with problem solving? Do you understand the importance of working with others to resolve technical issues quickly? - A sharp eye for detail, ability to prioritise, work collaboratively, respond to feedback, and keep your eyes on the bigger picture
- Excellent organisational skills and time management
- Problem solving/critical thinking. You will need to analyse your findings and use these to implement new plans
- You do not need to be a Wizz on Excel, but you will use it to manage asset lists/inventories
- Ability to focus and work under pressure, with changing priorities and tight deadlines
- A polite manner, you will need to communicate with different internal customer types. Getting things done smoothly can mean being adaptable to different demands and personalities
- Most important; be a fun, engaging and optimistic collaborator
Would you like to add real value to our business and grow as part of a new team?
If you can answer yes to the above, then we REALLY want to hear from you!
We have an exciting opportunity for an experienced IT Support Analyst to join our business.
You will work closely with our external IT support partner, third-party service providers and our internal teams to streamline problem solving and help organise our IT landscape. You will have effective communication skills as this will be important when navigating between service providers and partners in the most efficient manner. Your understanding of general IT is strong, and this is especially the case where networks are concerned.
Must have at least 3 years' experience in IT support.,
We operate a flexible working environment so you can work from home, or any Scoffs store local to you. From time to time, we may ask you to come to our offices as required. This means occasional travel will be involved.
Our Business
Scoffs Group is one of the most exciting up-and-coming franchise businesses in the UK!
We are the UK's largest independent Costa Coffee Franchise and our mission is simple:
To be a positive, disruptive influence within the market. Investing in the growth of the group, our people and our customers.
Antony Tagliamonti, founder and CEO, formed Scoffs Group in 2012 when he purchased 3 Costa Coffee stores in Essex and East London. The group now trade from over 112 stores nationwide, spanning Sussex to Cornwall in the South and stretching as far north as Norfolk.
With a notably innovative and proactive approach to business, Scoffs Group are the proud winners of the 'Costa Innovation Award' for Costa in Cr@te Loughton, the first Costa to be built within a shipping container in the UK. The Costa Awards have also recognised Scoffs Group for Progressive Community Engagement as well as twice naming the group Costa Foundation Fundraiser of the Year!
Scoffs Group became one of the pioneering franchisees to purchase existing corporate stores as Costa evolved. We have now signed multi-site deals with other leading brand names and open our first Itsu store in Exeter in April 2024!
Our People & Culture
It's our culture that has enabled Scoffs to get where we are today. We are proud that our great teams bring the same entrepreneurial energy to improving our culture both when the boss is, and isn't, around! Our store teams are the very heart of our business and they work incredibly hard to consistently deliver exceptional customer experiences every day as part of the total coffee company.
We are proud to be a diverse and equal opportunity employer and are committed to building an inclusive environment for all employees. We also pride ourselves on fostering a culture of development, recognition and reward, evidenced by our annual black-tie awards event, which is a celebration of our teams' success., We also provide a wide range of development opportunities internally, so there is something for everyone. We partner with many training providers, including Yuzu Training, a government-approved training provider that delivers apprenticeship training exclusively to Scoffs Group.
All our programmes are designed in-line with our partner's brand mission and working practices, which drives people development at all levels of the business.