IT Support Analyst

Reporting to the Workplace Services and Servi ce D esk Manager this new role will require a n individual who is able to flex and adapt a s the organisation sets up a new office to support a key new office to support a significant growth in business. This will be a fantastic opportunity to join a brand new area within our business. You will be a champion for great Customer Service , t he role combines onsite and remote site support in addition to supporting the service desk with colleagues working from geographically dispersed locations providing telephone and remote desktop support in addition to site based project delivery tasks and r equest for s ervice . You will be a self-starter happy to work with people at all levels to deliver the outcomes required for the business to be successful Main Duties:

• On site support working in a classified environment
• Onsite project task support - " Moves, Adds , Changes " cabling and install ation
• A udio V isual / Meeting / Conference support
• Enhancing the s ervice desk and improving technical know-how , development of knowledgebase articles and documentation , d riving a "shift-left" mindset and capability
• Desktop imaging and deployment
• Incident, Problem and Change Management
• Delivery of Requests for Service
• IT Asset Management
• 1 st / 2 nd Line Application support
• 1 st / 2 nd Line Infrastructure support
• Deskside support and supplementing the s ervice desk where needed
Essential Knowledge / Skills

Unspecified Location - On Site, Either Winnersh Or Harlow. Must be able to travel between the sites.,
• As the "shop front" to the department the successful candidate will have excellent customer service skills
• Ability to listen, influence, negotiate, build rapport, and credibility with colleagues
• Energy, focus, assertiveness, and diplomacy
• Excellent verbal and written communication skills
• Ability to diffuse and resolve c onflict with good problem-solving techniques to achieve win / win outcomes
• Ability to focus on business value results, rather than solutions
• Technical aptitude, requirements management, and the ability to assess and articulate risk , issues and non compliance
• Ability to Travel (UK) and work with minimal supervisio n
• Existing Security Clearance (SC) or ability to become security cleared
• Full Driving license
Desirable:
• ITIL Foundation and relevant technical qualification(s)
• Good practical experience with enterprise technologies such as Active D irectory, SCOM, SCEP, SCCM, Citrix , CompTIA etc
• Practical experience of IT operation, project delivery and troubleshooting across user devices, servers and networking.
• Training and knowledge of health and Safety risk assessments, method statements and safe working practices.
  
  About Raytheon UKWith facilities in Broughton, Waddington, Glenrothes, Harlow, Gloucester, Manchester and a presence across customer sites together with remote working practices. Raytheon UK is invested in the British workforce and the development of UK technology. Across the country Raytheon UK employs over 2,000 people and supports 8,000 jobs. As a prime contractor and major supplier to the UK Ministry of Defence, Raytheon continues to invest in research and development, supporting innovation and technological advances across its core mission areas Weapons & Sensors, and Cyber, Space & Training.
  
  25 days holiday (increasing to 27 days) + statutory public holidays.
• Contributory Pension Scheme (up to 10.5% company contribution).
• 6 times salary 'Life Assurance'.
• Flexible Benefits scheme.
• Discretionary Bonus scheme.
• Enhanced family friendly policies.
• 37hr standard working week, with an early finish on Fridays whilst operating a 'Hybrid Working Model'
• Canteen facilities are available at Harlow & Glenrothes sites. Manchester & Gloucester offer free snacks & drinks (hot & cold).