IT Support Analyst

We are seeking a skilled IT Support Analyst to join our dynamic IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the efficient operation of systems, software, and hardware. The IT Support Analyst will play a crucial role in diagnosing and resolving technical issues, maintaining IT infrastructure, and delivering exceptional service to our colleagues.,

• Respond to user queries and issues through various channels, including phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network problems to resolution.
• Provide step-by-step guidance and training to users on technical matters.
• Install, configure, and update software applications and operating systems.
Incident Management:
• Monitor the incident management system, log and update incidents, and ensure timely resolution.
• Escalate complex issues to higher-level support when necessary.
Telecoms Support:
• Provide support for telecoms systems, addressing issues and ensuring seamless communication for end-users.
• Collaborate with telecom service providers to troubleshoot and resolve technical challenges.
Technical Issue Resolution:
• Analyse and resolve technical problems in a timely and efficient manner.
• Escalate complex issues to appropriate teams or higher-level support when necessary.
• Maintain detailed records of technical issues and their resolutions.
NHS Product Support:
• Support end-users with NHS products such as TPP Systmone, EMIS, and ERS.
• Troubleshoot issues and provide guidance on using NHS-specific applications.
Hardware and Software Maintenance:
• Perform routine h
  
  Omnes Healthcare Limited is a growing organisation that has been operating within the NHS since 2006, offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare. We are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience. With a diverse team of over 500 staff spread across approximately 50 locations throughout the UK, we are dedicated to excellence in every aspect of our operations.
  
  Excellent work / Life balance
• Modern open office space with complimentary fresh fruit and nuts.
• 25 days holiday plus bank holidays
• An extra day off to celebrate your birthday!
• Healthcare Cash Plan
• Life Insurance
• Cycle to Work Scheme
• Salary Sacrifice Electric Care Scheme
• Charitable Giving Scheme
• NHS Discount & Support Schemes
• Employee Assistance Program