IT Support Analyst Industrial Placement

A day in the life of an IT Service Desk Analyst at STFC will involve:

• Delivering excellent customer service to our customers in person, by phone and email.


• Gathering, analysing and using information from multiple sources to resolve incidents and deal promptly with requests.


• Documenting and logging all contacts and actions into the Service Desk ticketing system and providing progress updates to customers regarding their issues


• Following customer issues through to completion to ensure resolution and customer satisfaction have been achieved.


• Creating and maintaining excellent customer-facing tools and documentation to provide a platform that allows customers to help themselves.


• Creating and maintaining internal process documentation that follows industry-standard best practices and helps provide a consistent service to all customers.


• Being prepared to think outside the box and find novel solutions to issues.


• Setting up the tools needed by the team to deliver and monitor its service.


• Working closely with other service desks and other IT professionals across STFC


This placement will give you the opportunity to put into practice things you have experienced at university and give you brand-new skills and exposure to enterprise environments perhaps not learned at university., UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion - a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us.

The ideal candidate will need to be very comfortable using a computer and helping others with their computer and software. Specific training in tools required to do the role will be provided as necessary. You will have a proactive attitude to problem solving with a detailed and logical approach. You will be able to learn quickly, with the ability to work independently and within a dynamic and diverse team environment.,
• Currently enrolled on an undergraduate degree course and returning to university/studies to complete your undergraduate degree following the placement (S)


• Are required or have requested to take an industrial placement year (S)


• Have the right to live and work in the UK for the duration of the placement (S)


• Able to commence employment in summer 2025 (S)


• A proactive approach to finding solutions, including the ability to ask appropriate questions to get sufficient information, and the ability to analyse evidence and data (S&I)


• The ability to work effectively with minimal direction, prioritising tasks, and deliver results with a high degree of attention to detail (S&I)


Desirable:


• A good understanding of common technologies used in a desktop user environment (S&I)


• Excellent communication skills, with the ability to deal calmly, positively, and professionally in all situations (S&I)


• The willingness to learn new skills, both technical and non-technical (S&I)
  
  As one of Europe's largest research organisations, we ask the biggest questions in the universe to find answers that change the world around us. We seek understanding. We're proud of the impact we make. And we're committed to helping build a globally competitive, knowledge-based UK economy. Being part of all this means contributing to work that pushes boundaries and creates possibilities. You'll work with, and learn from, true experts. Whatever your role, you'll be free to question, and encouraged to share ideas. And, in a positive and supportive culture, you'll discover just what a difference you can make when you're equipped and inspired to excel.


We're a place where curious minds thrive. Not bound by profit, we explore ideas that others don't, ask questions that others won't, and discover answers that others are not equipped to find. And, alongside Mars landings and black holes, we also explore diverse, international projects in everything from science and engineering to computing and technology. Whether it's at the cutting edge or behind the scenes, our work is intellectually challenging. It's very often ground-breaking. And it's endlessly, irresistibly fascinating., UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation.

Supporting some of the world's most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation.

STFC's incredibly diverse range of placements allow you to work alongside world leading engineers, scientists, and technicians in highly collaborative environments. Whichever you choose, you will become a critical member of the team in which you will be exposed to exciting projects and challenges from the start. You will be supported every step of the way by our dedicated Early Careers Development Team who will also ensure you benefit from a range of personal development opportunities.

STFC offers a benefits package crafted to provide an excellent work/life balance including 30 days' annual leave, 10.5 public and privilege days, Christmas closure and flexible working hours. For more information on our full list of benefits, please visit here., Choosing to come to work at UKRI means that you will have access to a whole host of benefits from a defined benefit pension scheme, excellent holiday entitlement, access to employee shopping/travel discounts and salary sacrifice cycle to work scheme. For more details, visit benefits of working for UKRI.

The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re-run security clearance as required during the course of employment.