IT Support Analyst - onsite

The IT Support Analyst is responsible for on-site installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters. This role combines good level technical skills with an emphasis on the delivery of a high level of customer service. This customer-facing role will interact with, and take direction from Field Tech Services leadership and the customer to provide first class customer support and technical troubleshooting expertise. Role Responsibilities

• Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
• Install, maintain and optimise desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising the customers on preventive maintenance and configurations which may impact product performance.
• Instructs users in the operation and maintenance of the system.
  
  Several years of relevant Desktop Support experience (on site/remote)
• Experience troubleshooting Windows in an Enterprise environment is a must.
• Excellent customer service skills
• Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 10 and Office 365
• Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs.
• Strong professional, interpersonal, communication and multi-tasking skills and the ability to work well within a team environment
• Must be fluent in English.
• Willing to work On Call.
Desirable Skills
• Experience with Service Now ticketing system preferred.
• Experience with SCCM Imaging and MDT preferred.
  
  NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.
  
  Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.