IT Support Apprentice

£14117

Hayley Group, Birmingham

Posted 2 weeks ago, 6 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 51a990a43f4e447aaa2e0e88092c1010

By downloading this resource, you are consenting to opt-in to receive marketing communications from us. You may unsubscribe from our communications at any time. For more information on how we store your data, view our Privacy Policy., IT Support: Provide IT support via phone, face-to-face, and electronic communications to ensure quick and effective resolution of technical issues.

Issue Investigation: Handle incoming calls, thoroughly investigate issues, and ensure all key information is accurately captured.

Incident Management: Evaluate and assign incidents that cannot be resolved immediately to the appropriate support groups for resolution.

Software & Hardware Assistance: Assist users with software and hardware issues, ensuring they have the tools they need to succeed.

Service Desk Logging: Log all calls and resolutions via our service desk system, maintaining accurate and detailed records., As an IT Support Apprentice at Hayley Group, you'll receive expert training and mentorship to help you develop the skills needed to excel in IT support. You'll work closely with experienced professionals who will guide you through a variety of tasks and projects, ensuring you gain valuable hands-on experience.

Communication Skills: Excellent verbal and written communication skills are essential.

IT Enthusiasm: A strong desire to work in IT and a willingness to learn are highly encouraged.

Customer Service Experience: Previous experience on an IT Service Desk or in a customer service role is desirable but not essential.

Time Management: Good time management skills with the ability to prioritize workload effectively.

Microsoft Office/M365 Knowledge: Familiarity with Microsoft Office/M365 is advantageous.

IT Qualifications: IT/Computing qualifications or certifications would be a plus.

Educational Requirements: A Grade 4/C in Maths and a Grade 5/C in English is required for this role., You must have the right to work in the UK and meet the required educational qualifications (Grade 4/C in Maths and Grade 5/C in English) to apply for this apprenticeship.

IT Support Apprentice Are you passionate about IT and eager to begin your career in a supportive and dynamic environment? Join Hayley Group as an IT Support Apprentice and gain hands-on experience while working with a team that values innovation and excellence. Hayley Group is one of the UK's leading suppliers of engineering components and […], Hayley Group is one of the UK's leading suppliers of engineering components and consumables, with a rich history and a commitment to customer service. Their IT team plays a crucial role in ensuring their operations run smoothly, supporting both their employees and customers. At Hayley Group, they believe in investing in their people, offering excellent training opportunities, and fostering a collaborative work environment.

Salary: £14,117 per annum

Saturday Rotation: After 3 months, the apprentice will be expected to work 1 in every 4 Saturdays

Holidays: 23 days annual leave (plus public/bank holidays), with increases based on length of service