IT Support Apprentice

As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work You'll work with the rest of the helpdesk team on a rota during the week learning to:

• Provide 1st line IT Helpdesk support to staff, parents and students over the phone, email or in person at our IT Helpdesk hub.
On days you're not on the front desk, you'll be:
• Working on open support tickets
• Assisting with regular IT audits, including access control, hardware, and software.
• Monitoring security dashboards and helping to resolve issues.
• Installing or maintaining IT software and hardware around the college campus.
• Assisting 2nd line support to troubleshoot more complex issues.
• Working with team members on delivering projects and service improvements.