IT Support Apprentice

As a working student your primary focus is to complete your apprenticeship studies by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and line manager to support your studies. A day in the life: As an IT Support Apprentice at Amazon, you'll gain a vast range of useful experiences and skills working with cutting-edge technology to keep our business running smoothly by resolving hardware, software, server and infrastructure issues, for our operations network. You will work towards the Information Communications Technician (Support Technician pathway) apprenticeship Level 3 standard You will build your skills over an 18-month period starting in September 2025, which will help you develop personally and professionally. Your apprenticeship will be made up of;

• Virtual classroom/virtual based training to cover knowledge,
• On-the-job training in an Amazon Fulfilment Centre
• Online learning
• Mentoring from IT team members.
Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organization, prioritization, data and problem-solving techniques, teamwork, communication, and presentation skills.
• You will work alongside the team supporting with day to day tasks learning how IT works at Amazon and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of projects and initiatives, making a difference for customers.
• The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualifications. Once you have successfully completed you will be able to apply for relevant roles across the business.
• You will attend a number of workshops across the duration of the apprenticeship, workshops will involve online virtual delivery by a training provider. You may also have opportunity to undertake internal training courses to support you in developing Amazon related skills and knowledge.
Modules will include:
• Introduction and Core ICT principles
• Core Networking Principles
• Windows Operating Fundamentals
• AWS Cloud Modern Workplace Administration & Advance IT Principles
  
  For the apprenticeship program we prioritize applicants eligible to government funding for their apprenticeship and for this you need to:
• Have you lived in the UK or in the European Economic Area (EEA) for the last 3 years
• Be a resident in England for the entire duration of the program
• Not be registered to study on a UK government funded course ending August 2025 or later
• 3 x GCSE's at grade 4-9 (A-C) or above (or equivalent) including Maths and English, Note: This opportunity is designed for those new to the field. If you have 2+ years of experience in the IT Sector or related qualifications, please visit amazon.jobs for other suitable roles.
  
  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
  
  Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit .