IT Support Apprenticeship

Roles and responsibilities will include:

• Provide 1st Line IT Support.


• Monitor Network & Server Infrastructure.


• Taking phone calls on the Service Desk, handling Service portal tickets and emails.


• Provide remote and on-site IT Support where required.


• Respond to system failures in a timely manner.


• Create and maintain procedures for new and existing processes.


• Troubleshooting customer technical faults and driving fault resolution


• Client service management and relationship building., Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:


• Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage


• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components


• Prioritise systems support tasks and monitor and maintaining system performance


• Maintain regulatory, legal, and professional standards


• Support the information systems needs for your business


Following the government terms & conditions, this is the minimum pay for an apprenticeship: https://www.gov.uk/become-apprentice/pay-and-conditions


• Some on-site maintenance is required so a full driving licence would be beneficial


• A good understanding of Microsoft Windows operating systems


• Experience with various brands of routers and networking equipment


• Experience of working with, and troubleshooting, wired and wireless networks with a good understanding of TCP/IP


• Excellent communication skills, verbal and written, including a confident and polite manner when talking to customers


• Good organisational and troubleshooting skills, including time management, and the ability to multi-task and prioritise your own workload, Highly disciplined and a self-starter


• Goal orientated with a high level of enthusiasm


• You will have fantastic communication skills to be able to reach the decision maker and quickly grasp ideas and concepts


• Thrive in a high-pressure environment, meeting daily, weekly and monthly targets


• Be resilient, dedicated and confident enough to call business customers and build relationships


• Adapt to using a range of tools and technologies


• Be able to take on board feedback and coaching, in order to develop your skills