IT Support Assistant

Salary not available. View on company website.

Ben Sherman Head Office, Leeds

Full time
Permanent
Onsite working

Posted today, 17 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 01fe8c10004d42eb95063c3ee8016d19

Ben Sherman Head Office

Full Job Description

Provide user support related to Hardware, Software and Application issues in Windows/Mac/ environment
Manage and resolve 1st and 2nd line IT Support incidents, working with 3rd partners where appropriate
Management and support of all Mobile Devices, including Point of Sale Android tablets and iOS phones
Managing support processes, including Starter/Leavers and Access Requests
Working with 3rd party partners to ensure externally managed incidents are dealt with within agreed SLAs.
Administration of Active Directory and Microsoft 365 environments
Managing and updating documentation, ensuring information is current and shared, where appropriate, with support partners

Essential skills
Desire to learn, with a genuine passion for all things IT
Strong analytical and problem-solving skills
Service focused with a desire to deliver outstanding standards of support
Experience working in a Windows based support role
Understanding of Active Directory, Exchange and Microsoft 365 products (including SharePoint, OneDrive and Teams)
Excellent listening skills
Takes ownership of issues and keeps all parties updated with regular progress reports
Ability to work in an environment with changing priorities
Action Orientated
Highest level of integrity, honesty and trust
Drive for results
Experience working with POS software
Experience working with Microsoft Endpoint or similar technologies.
Experience working with AV, Mail and Web filtering software.

Ben Sherman started out in 1963 producing standout button down shirts from a factory in Brighton. Over 6 decades later the brand is still producing standout shirts, but has also expanded to a full lifestyle collection rich in the brands DNA. From the early days the brand has been linked to music and British subcultures and that remains a core aspect of the brands appeal today.