IT Support Coordinator

Allocation of Fault Calls to Field Engineers
- Effective allocation and utilisation of Field Engineer workloads to meet Service Levels and Customer Satisfaction
- Utilising Accounting package to raise purchase orders
- Provide ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
- Report Writing within the timescales to meet contract objectives.

Previous technical support experience would be an advantage
- Excellent communication skills
- Ability to explain technical issues to non-technical customers.
- Ability to work under pressure in a fast paced environment.
- Experience of in-house Call management systems and tools.
- Proficient in Microsoft Office.

Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997.

Not for you? Check exchangepeople.co.uk to view the many other warehouse, production or manufacturing jobs we have available now.

The salary is From £26,500 per annum.

The job operates Monday to Friday working 8am until 5pm (1 Hour unpaid lunch)

This is a permanent position directly with our client