IT Support Engineer

The IT support engineer will be expected to respond to service desk tickets raised by employees, investigate, and close the cases. They will liaise with the IT team leader and all teams across the group to ensure effective ticket resolution. They will take an active interest in continuous service improvement, increasing the service offering towards our users. They will also participate in project work and general IT activities required by the business.,

• Troubleshoot customer's technology within the organisation office environment.
• The role will involve management of the IT tickets within the service desk.
• Support the business in a range of bespoke applications.
• Assist with the incident management process taking ownership and responsibility for tickets through to completion.
• Imaging and deploying workstations to end-users via SCCM/CM
• Assess and resolve a range of 1st line 2nd line queries within the business.
• Escalate issues to IT team leader and 3rd line team within the organisations internal IT teams and work with them to ensure the user receives a resolution.
• Assist with installation of software solutions to end users' devices.
• Ensure all technical documentation is updated and maintained for the IT team to keep up with procedures in the company.
• Contribute to projects to implement business systems the organisation.