IT Support Engineer

Providing IT support to the Company's Care Homes PC's, laptop and office based users, by maintaining all computer facilities.,

• Supporting the PC's and associated IT peripherals at the Orchard Care Homes and offices with prompt problem resolution and timely follow up
• Maintain a working knowledge base of faults and resolutions using helpdesk software
• Act as primary contact for 1st/2nd line issue resolution 4. Build and configure computers, tablets & phones as required
• Manage new starter/leaver requests; onboard new users as required
• Escalating all faults to the IT Manager in the event of any significant down time
• Collaborating as part of internal team support, troubleshoot and repair Orchard IT equipment and networks
• Day to day support of central infrastructure including Servers, Backups, Storage and Networking
• Proactively support business critical systems/applications.
• Works closely with Head of IT and IT Manager in the delivery of new projects and technologies
  
  Bachelor's or Master's degree in Information Technology, Computer Science, or a related field desirable but not essential. If no degree held, relevant IT qualifications will be required
• Strong team skills and team awareness
• Strong problem-solving skills
• Good administration and organisational skills
• Self-motivated and can-do attitude
• Demonstrate first-class verbal and written communication skills with the ability to engage with employees at all levels
• Professional, confident and warm personality
• Reliable and punctual
• Must have valid UK driving license with own transport
• Requirement for occasional travel to Orchard's Care Homes, work out of hours as and when required to support the business
• DBS check required
Required/Desired Experience/Skills
• Experience of working in a Service Management / Helpdesk environment
• Minimum 3 days in the office
• Technical working knowledge of Microsoft Windows & Windows Server, Active Directory, and Group Policy
• Knowledge of SQL desirable
• Technical working knowledge of Microsoft 365 Admin, Microsoft O365 and Microsoft Azure/Entra
• Technical working knowledge of networking including Firewalls/Routers, WAN and VPN's desirable
• Working knowledge of VMWare desirable
• Working knowledge of Unifi networks desirable