IT Support Officer

Would you like to be involved in delivering and supporting ICT Solutions that make a difference to our users?

If so, the Informatics service is looking for a full time positive and enthusiastic ICT Support Officer to join a dynamic team. Working across BCU you will provide operational support across a range of ICT System Solutions providing the training and support of ICT skills, system solutions, coordination of training activities and involvement with implementations.

Your key responsibilities include:

Advise on the support elements of a wide range of solutions

Respond to all types of ICT related issues reported either via the telephone, live chat, informatics portal or in person effectively and efficiently, in a polite and professional manner adhering to negotiated Service Level Agreements.

Record accurately all type of ICT related issues within the Service Desk's incident management tool. (Service Point)

Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action.

Responsible for providing a high-level customer focused service.

Responsible for call ownership throughout the call's lifecycle.

Educated to Diploma/HNC level or equivalent experience.

Evidence of Continual Professional Development

Problem identification and solving

Ability to effectively prioritise tasks in a high-pressure environment.

Excellent customer service orientation.

Base: The post requires a minimum of 2 days working from our Bowen Court site, the remaining days can be worked remotely within the surrounding geographical area, individual working arrangements can be agreed with the successful candidate. Please contact to discuss individual requirements.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.