IT Support Technician

Based full-time in our Abingdon office, reporting to the Depot IT Asset Supervisor you will;

Image laptop devices from stock to be used for new starter and break-fix replacement laptop builds.

Configure laptop & desktops for standard company image and add relevant standard operating software.

Provide basic application support for users, to show how to use the software or specific functions where possible.

Liaise with the internal IT group to manage the ordering to co-ordinate and the distribution of office desktops, laptops, monitors, peripherals, and mobile devices for the office, so that all employees have access to the appropriate IT equipment.

Maintain the asset register of IT equipment.

Setup, deploy, and maintain IT equipment using a standard imaging process.

Arrange safe disposal/recycling of old equipment following WEEE regulations.

Carry out other appropriate duties requested by management.

Provide initial configuration support on site or remote for new members of staff.

General IT administration

Liaise, with 3^rd party support suppliers as and when required for hardware replacements.

User account and mailbox administration using Active Directory, Exchange Control Panel, and Active role server.

Communication to office staff - including outages, updates, and crucial IT info.

Use Client Injector to deploy software to machines in Software Centre

Use software repositories to manually add software to machines.

Contact colleagues to configure replacement machines for colleagues at remote locations/cloud offices.

Contact colleagues to arrange delivery of home working IT equipment.

Arrange with couriers the distribution of laptop devices and home working kit to offices or home addresses.

Review, update and complete tasks on IT ticket logging database.

You will have the ability to prioritise and have strong personal organisation skills. You will be able to communicate at all levels with system users and be excellent at providing positive customer service. You will be self-motivated and able to support multiple products simultaneously.

Must be willing to commute to other offices.

Assisting colleagues with their computer device systems, voice, and video conferencing equipment

Liaise with the internal IT group to manage the ordering and distribution of office IT hardware for the office, so that all employees (for that office - Abingdon) have access to the appropriate IT hardware and software. This includes desktops, laptops, projectors; and installing software upgrades in line with directives from IT group.

Providing computer support services both for software and hardware to a 1st/2nd level

Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.

Ability to image and configure PC's and laptops to our specification.

Ensure that sound housekeeping principles are adhered to and that all networked PC's receive housekeeping on a regular basis.

Initiative and can do will do attitude.

Ability to multitask.

Good at problem solving.

Excellent customer service

Ability to communicate at all levels.

Be able to work on own or within a team environment.

Energetic, pro-active, and forward-thinking skills

Assisting teammates with problems

Tetra Tech is an award-winning engineering consultancy with a creative team of engineers, designers, and technical specialists. We provide innovative solutions through human-centric and planet-conscious design to complex engineering challenges for buildings.

We are committed to providing a diverse environment for everyone as well as a commitment to a sustainable present and future.

Look around you. There is, likely to be a Tetra Tech project in your area.

Why work for us?

You'll be a part of our diverse work environment and will be able to make a difference.