IT Support Technician (Apprentice)

EPNE are looking for an IT Support Apprentice to take our team to the next level. We aim to ensure that our recruitment process accommodates the needs of our candidates. Therefore, during the interview stage, we are committed to discussing and accommodating any specific working hour requirements to support the successful candidate's needs. Picture yourself at our vibrant Bede Campus, where you will be providing support to our amazing staff and learners across all our campuses in the North East. If you possess a true passion for technology and dream of working with award-winning systems Join us now and be a part of our incredible journey to create an outstanding experience for our valued customers. As an IT Support Apprentice, you will collaborate with senior technicians and engineers, taking charge of the maintenance and configuration of our IT equipment. Your commitment to technology, coupled with exceptional organizational, administrative, and communication skills, will set you apart. Whilst doing on the job IT Support, you will be studying a Level 3 Information Communication Technician Apprenticeship. This Apprenticeship explores key areas of IT including, Infrastructure & Telecommunications.

We would love to meet someone with…

• Exceptional customer service skills, verbal / written communication, and telephone manner.
• Logical problem solver skills.
• The ability to work independently or as part of a team.
• Interest working on an IT help desk.
• Interest in Desktop support specifically around laptop and desktop builds running the latest versions of Microsoft Windows.
• Someone enthusiastic and keen to develop their IT knowledge
• Hands-on attitude and a passion for IT
  
  At Education Partnership North East, we are passionate about transforming lives through education. As a leading education provider in the North East of England, comprising of Sunderland College, Northumberland College and Hartlepool Sixth Form College we are committed to providing outstanding teaching and learning experiences that help our students to achieve their full potential; and we are ambitious. We are currently the top performing General Further Education college in the North East for 16-19 student achievement and ranked 2nd nationally.
We have a strong college community and encourage our staff and students to be their authentic selves, be respectful of others and to be innovative in how they deliver an excellent student experience by creating an exciting future for everyone working and studying across the group. As an employer, we are dedicated to creating a supportive and inclusive workplace culture where our staff can thrive. We believe that our employees are our greatest asset, and we are committed to investing in their development and wellbeing. We believe in equal opportunities and welcome applications from all sections of the community. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults. Due to the nature of this post you will be required to undertake an Enhanced Disclosure Check.