IT Support Technician-Hybrid
Time Systems UK Ltd
IT Support Technician-Hybrid
£24000
Time Systems UK Ltd, Milton Keynes
- Full time
- Permanent
- Remote working
Posted 3 weeks ago, 22 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 03515b6374d44f25819c62e04a795be9
Full Job Description
- To be an integral part of the IT team in supporting end users of the company's software and hardware
- Providing sales advice on products when required
- Provide 1st/2nd/ line support on desktop infrastructure and Microsoft Servers
- Reporting to the Manager with both verbal and written reports as required
- Escalate issues as appropriate
- Identifying network issues and resolving them
- Network technologies such as LAN/WAN, DNS, DHCP, TCP/IP
- The IT Support Technician position will be at times very demanding and fast flowing, Support clients in a timely, professional, positive and friendly manner
- Keep IT Manager informed of incidents that arise
- Provide sales advice on systems available
- Work on any additional projects or tasks to achieve business goals
Knowledge of Windows systems - Knowledge of basic networking principles (TCP/IP)
- Excellent communication skills (written and verbal)
- Excellent customer service skills
- Ability to translate technical language into user friendly information for clients with varying skills
- Good understanding and awareness of IT terminology
- The right candidate for out IT Support Technician should be a highly motivated, pragmatic and energetic team player with a positive can-do attitude, Proven analytical and problem solving skills
- Previous experience of working for a B2B service provider
- Both hardware and software experience
Time Systems (UK) Ltd. (est 30 years) is a leading British Time & Attendance company producing/supplying time recording software and hardware solutions. We are a dedicated team, looking to provide the best customer support to businesses nationwide. To sustain our growth and ever improve our outstanding service a new role has arisen to provide client support for our time & attendance products.
Permanent salary £24,000 pa
Hours of work: 15.00pm to 23.00pm - Monday to Friday