IT Support Technician, IT Services

Amazon is seeking motivated and hardworking individuals to fill an IT Support Technician position for our IT Warehouse. This role supports IT Offices providing asset replenishment and procedural support. The successful IT Support Technician will be responsible for utilizing their skills to prepare hardware and provide assistance to the operations team in resolving technical problems within the Warehouse. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.,

• Preparation, allocation, and maintenance of IT equipment throughout the Warehouse for both internal use and shipment to internal customers. This includes imaging and setup of devices, troubleshooting of all IT related equipment such as PCs, mobile devices, thin clients, printers and other end user devices.
• Effectively communicate with customers regarding status of repairs. Ensures that customer's questions are answered and they are satisfied with work completed.
• Diagnose and troubleshoot hardware, imaging system, and network problems. Identify the appropriate escalation resources, test proposed fixes and follow up to ensure the problem has been resolved.
• Follow all standard operating procedures (SOP) and policies through the effective use of knowledge management.
• Responsible for small projects within the Warehouse. Work within a small team, coordinating activities and supporting multiple concurrent goals
  
  The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality., Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Experience with network troubleshooting and support
Preferred Qualifications
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service
  
  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.