Go to job search

IT Support Technician (Level 3 Apprenticeship)

UK Plumbing Supplies

IT Support Technician (Level 3 Apprenticeship)

£18000

UK Plumbing Supplies, Westy, Warrington

  • Full time
  • Permanent
  • Onsite working

Posted 4 days ago, 24 Jun | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: bcdc50709eb94abf990fbde4d135b53d

Full Job Description

  • To assist with the support and administration of Company systems within UK Plumbing, Process incoming calls/emails in accordance with defined processes and priorities at agreed service levels. To identify issues, provide and advise suitable solutions and actions.

  • Accurate logging and record keeping of all issues and queries in the UKPS IT Service Management Software.

  • Escalation and management of issues to 3rd Party vendors ensuring all parties are regularly updated on progress.

  • To become a core business system subject matter expert.

  • To provide support to the companies' desktop solutions and management of active directory, user maintenance processes and Microsoft Office products.

  • Liaising with the Operational Support team as required to facilitate onsite systems and support activities.

  • To assist with User Acceptance Testing of systems enhancements, patches and bug-fixes.

  • To assist with the management and record keeping of all IT assets including hardware and software licensing.

  • Installation and configuration of systems applications when necessary and with third parties.

  • To assist other team members in testing, troubleshooting and diagnosing problems.

  • Ensure 'best practice' systems procedures are followed and adhered to.

  • Within a culture of continuous improvement, assist with the development and effective operation of the department by recommending new/different working practices and processes.

  • Assist the Business Systems Team with the planning of systems training courses, training material etc.

  • Assist the Business Systems Team during the integration process of new Profit Centres.

  • Assist the Business Systems Team during the acquisition process of new companies.


    • SCOPE OF THE JOB

  • To primarily be based in the Stockton Heath Service Centre.

  • To improve the efficiency and effective nature of the department.

  • To assist at whatever level necessary to compliment and improve the running of the team


    • APPRENTICESHIP QUALIFICATION

    The successful candidate will be enrolled onto the IT Solutions Apprenticeship Programme. More detail on this qualification can be found here: https://www.instituteforapprenticeships.org/apprenticeship-standards/it-solutions-technician-v1-0

    SALARY AND WORKING HOURS

    This role will be working 37.5 hours over 5 days (Monday - Friday).
    Dependent on experience the starting salary for this role will be £16,000 - £18,000.

    Job Types: Full-time, Apprenticeship

    Supplies Limited (UKPS). This role within the Business Systems Support team of UKPS, involves the co-ordinating and supporting all the support activities that the team perform for the multiple businesses.