IT Systems Engineer - Hybrid

In this role, you will play a vital role in supporting a wide range of technologies, software, hardware, and cloud-based services. You will help ensure that our IT systems align with our business objectives and maintain smooth operations for colleagues and external consultants. You will be responsible for:

• Monitoring and managing the IT ServiceDesk system (1st and 2nd line support).
• Installing, managing, and maintaining all system hardware and software.
• Collaborating with third-party providers to ensure SLA compliance.
• Evaluating and recommending system improvements to enhance processes and reduce costs.
• Maintaining and creating IT documentation (e.g., processes/procedures).
• Providing technical support, training, and direction to staff.
• Staying updated on emerging technologies relevant to our systems.
• Supporting associates/tutors in achieving their objectives with technical solutions.
• Performing other reasonable tasks to support organisational goals., Balancing competing priorities and managing multiple tasks while maintaining the high standards expected by our business and external stakeholders can be demanding but highly rewarding.
  
  If you have a passion for technology, problem-solving, and supporting business goals through effective IT solutions, we'd love to hear from you!, To be successful in this role, you must have:
• Experience with CRM systems.
• Knowledge of Microsoft technologies (Azure, Exchange, etc.).
• Familiarity with internet technologies, security tools, and antivirus software.
• Expertise in Windows 10 & 11.
It would be great if you also have:
• Experience with networking and wireless services.
• Familiarity with telephony systems (VoIP & mobile).
• Knowledge of desktop and printer hardware.
• Experience with MS SQL.
We know it's not a skill, but you must have the right to work in the location of this role by the start of your employment., We are ambitious, inclusive, and filled with integrity and curiosity. Join us and achieve more in your career with mutual respect, support, and fair rewards.

Astutis, part of the Wilmington plc, is a leading provider of accredited Health, Safety, and Environmental training. We deliver learning solutions in various formats, including online, virtual, and classroom-based, achieving pass rates at least 10% above the national average. With significant growth over the past three years, we are excited to bring new talent into our dynamic and ambitious team.

What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources!