IT Systems Manager

A successful applicant will be working in the Cefas IT Services Group as part of Cefas IT System Management and Support Team. Communicating with internal and external customers to progress and resolve service-related problems and tasks as well as assisting in the management, delivery and support of Cefas IT Services and systems. As part of the Systems Management and Support Team opportunities and training will be available to develop skillsets, gain a wider knowledge of CEFAS IT systems that are offered and potentially progress in other roles within the team and IT Services Group. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. See us here: Welcome to Cefas (youtube.com). The post resides within the CEFAS IT Support Team providing first and second line support and operational management services for all internal and external Cefas IT customers. Your main duties and responsibilities will include, but are not limited to:

• Triaging, recording, analysing, and resolving problems associated with Cefas' IT infrastructure and systems.
• Operational management and administration of Cefas IT systems and services.
• End user management, support and administration services including access to services, adding, and removing users and installation and configuration of end user hardware & software where necessary.
• Innovative working and contributing to the improvement of existing systems and processes and aiding in development of new services by working with IT Systems Managers and Architects.
• Management and liaison with third party suppliers on deliverables and support issues.