IT Technician

We are seeking a skilled and customer-oriented 1st Line Support Technician to join our IT team. As a 1st Line Support Technician, you will be responsible for providing technical assistance and support to end-users, troubleshooting software and hardware issues, and ensuring the smooth operation of our IT systems. If you have a passion for technology and enjoy helping others, this could be the job for you.

This is a part-time position, with flexibility available to complete 20 hours working hours over the working week, to suit both parties, which can be discussed in the interview. The role could suit someone based either near our Head office in Teddington or based near Histon, Cambridgeshire.

IT Technician: The Role

• Respond to help desk tickets and provide timely technical support to the sites


• Diagnose and resolve software and hardware issues


• Install, configure, and maintain operating systems and software applications


• Assist with user account management


• Collaborate with other IT team members to troubleshoot complex problems


• Provide excellent customer service by effectively communicating technical solutions to non-technical users


• Document all support activities and resolutions in the ticketing system


• Perform routine maintenance tasks such as system updates and backups


• Assist with computer networking tasks, including troubleshooting connectivity issues


• Analyze computer hardware problems and recommend appropriate solutions


• Assist in EPOS (and related) system(s) configuration and maintenance
  
  Strong knowledge of operating systems (Windows, Mac OS, Chrome OS etc)


• Knowledge of Google Workspace is an advantage


• Basic understanding of computer networking concepts


• Excellent problem-solving skills with the ability to analyse issues and provide effective solutions


• Strong customer service skills with the ability to communicate technical information to non-technical users


• Ability to work independently as well as collaborate with a team
  
  Heartwood Collection is an established premium casual dining hospitality business made up of two industry leading award winning brands; Brasserie Blanc co-founded by our Chef Patron, Raymond Blanc OBE along with Heartwood Inns. Our collection of 14 stunning Brasserie Blancs are located in affluent towns across the UK serving up Raymond's favourite seasonal, sustainable and fresh dishes. Heartwood Inns consists of 24 stunning pubs that we position as a home from home due to the homemade and heartfelt food that is served in the most beautiful of surroundings.


Following our private equity investment from Alchemy Partners in 2022, we successfully opened our first site with rooms in Dorking on January and have a further four rooms sites planned to open later this year with 10+ additional openings planned for 2025 and beyond. Not only this, we made space in our trophy cupboard for a handful of new awards including not one but two Publican awards, R200, Sunday Times Best Places to Work (big organisation).
INDMANAGE


• The Pantry - 100's of retailers and experience discounts through Reward Gateway


• 50% off food in all Heartwood Collection


• Friends and Family discount of 20% off food at any Heartwood Inn or Brasserie Blanc


• Enhanced Maternity & Paternity package


• 25 days of holiday plus bank holidays (pro-rata for the part-time role)


• Additional holiday- option to buy an extra 5 days holiday per year


• Refer a Friend Bonus up to £1500


• Discounted company gift cards


• A thoughtful gift to celebrate your birthday


• Employee Assistance Program with Hospitality Action


• Cycle to Work Scheme


• Company pension


• Instant access to pay you have already earned through EarlyPay