IT Technician

To provide responsive user focused onsite IT support for teaching and learning within the trust. To maintain and organise IT resources. To contribute to the IT team and develop IT across the school. General Responsibilities 1. To provide friendly, responsive and customer focused first line IT support to students and staff in accessing and using IT learning resources. 2. Assist with complex IT issues under the guidance of IT Manager and/or external specialist IT support provider. 3. To carry out routine troubleshooting and maintenance of printers, workstations, IT equipment and peripherals. 4. To be responsible for managing the helpdesk system to ensure problems are addressed quickly and effectively and staff and students are aware of the actions taking place to address problems. 5. To help maintain the IT infrastructure as directed by the IT Network Manager. 6. To communicate effectively with all students and staff to understand the academy's IT users' needs, and to provide information about IT support, developments or issues. 7. To support the development, testing and maintenance of IT continuity and disaster recovery arrangements for IT. 8. To provide appropriate IT support for events and activities which may take place in the evening. 9. To support the IT Network Manager to identify and mitigate risks to the operation of the IT network. 10. To provide IT training to staff as appropriate and support the effective induction of new staff. 11. To have oversight of and ensure smooth operations of managed print solutions, including monitoring stock levels of consumables and communication with suppliers as required. 12. To have oversight of and ensure smooth operations of learning walls within school. 13. To promote the academy and relevant activities via media. 14. To maintain the school website. 15. To design learning resources and promotional resources as required. 16. To fulfil the duties of IT Network Manager as required in their absence. 17. To contribute to the compliance of GDPR within the Trust. 18. Ensure Health and Safety compliance with IT equipment and installation. 19. Proactive in identifying issues and providing solutions 20. Monitoring and recording equipment on the asset register 21. Oversee pat testing of IT equipment General

• Provide first aid support to students as a member of the staff first aid
• Support staff as required in their roles as directed by the IT Network Manager
• Undertake any other reasonable requests from the Headteacher
To undertake any other reasonable requests from the Headteacher


• have a conscientious attitude towards work duties.
• work well with all colleagues.
• be able to maintain a high standard of work.
• be willing to increase their skills and undertake personal and professional development
  
  be enrolled in the Local Government Pension Scheme.
What the school offers its staff The successful candidate will join the Trust at an exciting time:
• We are a Living Wage Employer.
• The current Ofsted reports of both schools in the trust recognises they are good with outstanding features.
• Behaviour of students in both schools is excellent.
• Be enrolled in the Local Government Pension Scheme.
Further details about the role ALBANY Learning Trust, SALARY Scale 4 £24,294 - 25,979 Full time - 37 hours a week (flexibility required) RESPONSIBLE TO IT Manager