IT Technician Apprentice

Duties: [you will be responsible for:]

• Installing and maintaining the school's IT estate covering both hardware and software


• Providing first line support to staff, students and parents via face-to-face, telephone and email communication


• Investigating, analysing, evaluating and resolving problems with ICT equipment and systems; implementing repairs if necessary and updating relevant ticketing systems


• Ensuring that all documentation is updated in line with department processes


• Ensuring that the Trusts IT hardware and software inventory is accurately maintained


• Using industry standard imaging/deployment tools


• Supporting out of hours events on a rota basis


• Performing any other duties and tasks which may be assigned by the Senior Technician
  
  As a QA apprentice, you'll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free.


You will be visiting other schools in the Trust to provide support, as and when it is required.
You will have the ability to relate positively to young people, as well as the ability to work on your own initiative and as part of a team.,
• Basic knowledge of Microsoft Windows Operating Systems, Microsoft products - especially the latest version of Office


• Basic knowledge of IT hardware including PC's, Laptops, projectors, printers, interactive devices and mobile devices


• Willingness to learn new skills and understand new technologies


• Good written, verbal, communication and numeracy skills


Additionally, having the following skills would be beneficial:


• An interest in computer hardware especially PC and Apple


• An interest in mobile device software and how they can be used in an educational environment


• An interest in networking technologies/protocols


• Good organisational and time management skills, 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject


• GCSE Maths and English (or equivalents) at grades 3+ (D or above)


• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject


You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Lionheart Education Trust is currently made up of a family of sixteen schools based in and around Leicestershire. Each one of our schools is unique in that it reflects the students and local community in which they are a part.
This is something we are very proud of within the Trust. The schools share best practice and ensure our students have an exceptional educational journey whilst at the same time having their own character.

We are now looking for an eager candidate to join us as an apprentice., Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

£19,215 per annum., 37 hours per week:
Monday to Friday,
8am - 4pm. [flexible]

Perks / Benefits:
The employer offers excellent benefits including:


• Free parking available on site


• Inclusion in Benenden Healthcare Scheme


• Apprentices are eligible to join the pension scheme after one year of employment


Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.