IT Technician Apprentice

+ Understand the principles governing modern approaches to the management of IT enabled operations
+ Support the design and implementation of short and long-term IT infrastructure strategic plans for implementing digital technologies that support organisational goals, strategies & practices
+ Develop critical problem solving skills to analyse complex problems and develop solutions based on cutting edge research and practise
+ Develop digital leadership skills alongside technical capabilities
+ Support the transition from on-campus to modern cloud platform services in area of specialism
+ Develop and deliver presentations which resonate with both business and technical stakeholders, framing complex technical areas to support decision making

+ Planning and organising - ability to follow instructions in identifying and responding to complex issues and assignments
+ Analysis and problem solving - apply appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
+ Knowledge and experience - ability to demonstrate practical application of knowledge
+ Communication skills - vocal and written / Ability to communicate effectively and talk with customers about technical and non-technical information

Liaison and networking - some experience of interacting directly with end users for projects is desirable, but is not essential.

Personal qualities:

+ Good interpersonal skills - with ability to interact with and influence colleagues
+ Team player - who will contribute to work of the team and actively participate in team activities

Entry requirements:

+ Honours degree (2:2 or above) in an appropriate Computing, Technology or Engineering discipline
+ In order to attempt the EPA apprentices must have achieved GCSE Maths and English at Grade C - you may still enter the programme but will need to evidence Level 2 Maths and English qualification before starting the gateway and EPA, + You must be able to evidence level 2 English and Maths before you start your End Point Assessment. You may still be begin the programme without these but must obtain the qualifications in order to begin the EPA.

Teesside University generates and applies knowledge that contributes to the economic, social and cultural success of students, partners and the communities we serve. Through education enriched by research, innovation, and engagement with business and the professions, we transform lives and economies., Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Teesside University offers a range of employee benefits, including:

+ Vivup benefits platform - access to discounted e-gift cards from the UK's leading retailers, supermarkets, restaurants and attractions
+ UNiDays and Student Beans for benefits and discount on things like fashion, travel, insurance etc.
+ 25 days paid holiday a year
+ Hybrid working and flexi-time
+ Local Government Pension Scheme

Future prospects:
There are opportunities to secure a more permanent job on successful completion of the Masters apprenticeship.
Further opportunities for personal and professional development within the team and department.