IT Workshop Team Leader

Your daily role will consist of leading a team of technicians, taking on responsibility for the below areas:

• Deputise the IT Workshop Manager.
• Escalation point for IT Workshop technicians, stakeholders, and the wider business.
• Oversee stock control and the re-ordering of stock.
• Coaching and mentoring your team.
• Identify & drive continual service improvement initiatives.
• Develop IT Workshop procedures, removing old and creating new where appropriate.
• Provide feedback through one-to-one performance reviews & appraisals.
• Hold team meetings 1-to-1s and return to work interviews for your team members.
• Ensure your team's targets are met:
• Work with project managers and other teams to ensure projects and rollouts are delivered on time and to schedule.
• New store kits are configured and delivered on-time and complete.
• Various workshops are always stocked with required kit.