IUC Duty Manager

Be part of something amazing! Dorset Integrated Urgent Care Services provides a streamlined urgent care pathway across the county, to help patients access the advice or treatment they need more quickly and the best use of local NHS resources.

Joining us as a IUC Duty Manager will provide you with a fantastic opportunity to make a real difference by working for an organisation dedicated to delivering safe, responsive and patient focused service to people requiring healthcare advice and assistance.

Delivered through an innovative and collaborative approach with primary care and Dorset's NHS Foundation Trusts, the service brings together NHS 111, a new Clinical Assessment and Treatment Service, a single point of access for professionals, urgent care treatment centres and minor injuries units. We are leading the way and establishing new and joined up ways of working right across the Dorset System and we need more clinicians to help us achieve our vision.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check., Perform the role of the on duty UCS Bronze Commander and be the on-duty management point of contact for operational matters on a 24/7 shift basis.

Proactively manage and remain accountable for the hour-by-hour performance and call demand, call advisors and clinicians, ensuring that all available resources are used effectively to deliver against agreed key performance indicators. Maintain a working operational overview of 111 service and the interaction with the Accident and Emergency service line

To maintain a duty overview of the hour-by-hour resourcing requirements and proactively manage abstractions, in accordance with current procedure and through the maintaining an effective working relationship with colleagues in other departments, including the Resource Operations Centre

To maintain a good working awareness of the contractual and financial performance requirements of the relevant customer and interest groups and meaningfully communicate these requirements to your staff

To provide general leadership and line management of defined staff, working closely with all colleagues to ensure effective completion of day to day duties.

To proactively identify staff who are underperforming and be accountable for the management of staff attendance, appraisals, performance, capability and welfare - including provision of TRiM where appropriate

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.