Jeopardy Coordinator

Arcus FM, Oakenshaw, Redditch

Jeopardy Coordinator

Salary not available. View on company website.

Arcus FM, Oakenshaw, Redditch

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 31 Oct | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: df3073b22256450784a6ebd018e7bcc6

Full Job Description

Due to continued growth, we have newly created Reporting & Planning Coordinator role, based at our Redditch site on a permanent basis. You will assist the Reporting & Planning Manager in pro-actively managing work orders which are aged, running out of SLA, awaiting parts, hire, permits, two man and accepted quotes mitigating the risk of failure. Working 5 days out 7 in a week with work window between 7am and 7pm

  • Support Manager to monitor all work orders to ensure they are on track to meet the agreed SLAs.
  • Identify work orders that are at risk of failing to meet SLA requirements and take immediate action to address potential issues.
  • Manage work orders requiring parts and ensuring these are completed within SLA parameters or being escalated appropriately.
  • Identifying process gaps to drive performance with work order management, addressing oldest work orders or work orders which have had excessive ETA moves and managing through to completion.
  • Collaborate with engineering teams, dispatch, and other stakeholders to implement corrective actions to mitigate risks.
  • Act as the central point of contact for complex work orders, ensuring clear communication between teams.
  • Liaise with customer service teams to communicate any potential delays to customers and manage expectations.
  • Provide support to team members on best practices for work order management
  • Attend meetings with key stakeholders to support analysis and findings.

    Knowledge of field-based planning & scheduling operations is preferable including good knowledge of CAFM, and customer service best practices
  • Understanding and experience of the retail industry desirable
  • Problem-Solving: Capable of quickly identifying issues and developing effective solutions.
  • Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
  • Attention to Detail: High level of accuracy and attention to detail in monitoring SLAs and managing risks.
  • IT literate with experience of MS Office applications i.e. Word and Excel
  • Excellent administration and time management skills
  • Ability to work under pressure and meet tight deadlines
  • Process management & continuous improvement ethos
  • Relationship management - team working / collaborative
  • You'll be a confident, self-motivated, empathetic individual with strong communication skills. You'll be detail conscious with a strong focus on achieving a high level of customer service. You'll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

    This is a 40-hour per week role, working 7am - 7pm across 7 days, therefore flexibility is required. For this role you'll have experience of working within a fast-paced time pressured customer service role, within any industry and sector! In return for your hard work we would offer you:
  • Salary: £28,938 per annum, depending on experience
  • Up to 4% discretionary bonus scheme, subject to achievement of targets
  • 25 days annual leave + Bank Holidays
  • Generous contributory pension scheme of matched contributions between 5% and 6%
  • Life Assurance
  • Learning & Development opportunities
  • Funded Training Sponsorship Scheme
  • Cycle to Work Scheme
  • Healthshield Scheme
  • At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation