Jo Malone London - Service Experience Coach - WDF-Mobile, Airport - 37.5 Hours

The Service Experience Coach will hold accountability for driving and elevating execution standards of brand service and services primarily through the delivery of the Service Accreditation Programe.,

• Ensure teams can deliver our signature high-touch service, both in store and virtually.
• Elevate service standards through coaching/feedback and the execution of the Service Accreditation Programme.
• Lead on the ground in the ongoing evolution of the brand service strategy through modelling positive behaviors, coaching and development of Stylists
• Model/lead a coaching culture where everyone receives timely acknowledgement for their successes and feedback on all areas of opportunity, fully embodying our brand core values of kindness and transparency
• Identify and highlight training opportunities to line manager.
Sales & Productivity:
• Lead by example through always delivering exceptional customer service levels.
• Achieve all KPI's as outlined by Brand Manager/Retail Operations Manager/Boutique Manager.
• + Measure education success through pre- agreed KPI's, such as sales, AUS/UPT, % Tasting Bar Services, Conversion %, Accreditation %.
• Drive Retail Sales utilizing the 80/20 approach (20% of time will be dedicated to selling)
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• Actual KPI Targets to be set in line with Regional / Affiliate goals_ Education Support
• Ensure product knowledge through 100% completion of all relevant e-learning content
• Ensure that the teams follow corporate initiatives and store policy and procedures, including the Retail Operations guidelines, hygiene protocol and others.
• Identify locally relevant education opportunities and highlight these to Brand Manager/Retail Operations Manager/Education Executive/Global Education through regular feedback and reporting.
  
  Additional Responsibilities and Tasks May be required to travel for external business meetings. Qualifications
• Experience in in-store and digital education
• Exceptional and proven coaching skills
• Excellent verbal and written communication skills, both in person and virtually
• Results driven & action oriented
• Excellence in execution
• Business acumen: good analytical and commercial skills
• Able to drive and facilitate change
• Experience in conflict and interpersonal interactions
• Extensive knowledge and experience in retail beauty industry Proven ability to build collaborative relationships with retailers, direct reports and peers
• Exemplifies our brand code of kindness
• Digitally-savvy: presence and experience in social media
  
  The Estee Lauder Companies Jo Malone London - Service Experience Coach - WDF-Mobile, Airport - 37.5 Hours in Heathrow, United Kingdom
Jo Malone London - Service Experience Coach - WDF-Mobile, Airport - 37.5 Hours