Job Coach

The Skills, Employment & Adult Education Service is part of Coventry City Council. We work with a range of delivery partners to provide a wide portfolio of top-quality support to Coventry residents of all ages who are looking for work. We work with partners across the city and our Employer Hub actively works with local employers to generate opportunities for local people. We are a friendly and welcoming multicultural and diverse team based in the Job Shop situated in Coventry City Centre. We are here to support all Coventry's diverse residents, each with differing needs and tailor their support to help them search for employment, training, apprenticeships and work placements. People can explore a wide range of local vacancies that are updated daily and access training opportunities. We also provide ground-breaking specialist support for local residents who face multiple and sometimes complex barriers that make it hard for them to find a job. The Job Shop and our exciting range of specialist employment support programmes are among the very best support available in the UK, As a Job Coach, you will be delivering a first-class service to provide residents a high-quality and personalised service to ensure they receive full support, enabling them to move closer to and move into good quality employment. You will be the first point of contact for residents visiting our Job Shop. You will meet and greet, support residents in the registering process, signing in, provide initial advice and guidance and book and allocate appointments with our Employment Coaches.

We are a diverse and multicultural service and welcome applications from individuals from all backgrounds. If you have a passion to help others and work as part of a wider team, then this will be the role for you. You will need to be:

• customer focussed
• organised and able to prioritise
• have a sense of urgency, able to work under pressure to meet deadlines and outcomes
• proactive and able to use their initiative
• able to follow protocol and process
• have good technical / IT skills to retrieve, record and track information
• Excellent communication skills both verbally and written
• Team player and build effective relationships
  
  In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do., Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

You will be based in the Job Shop; our normal working week is Monday - Friday between 9.00am - 5pm. This is a full-time role, Fixed Term Contract until 31 March 2025. A uniform will be provided. If you need help or support to complete your application, please visit our accessibility page to see how we can assist you. Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition