Job Description

A new and captivating opportunity supporting the Finance Operations Department has arisen here at AXA UK. As an Administration Support Team Member, you'll provide Finance Operations administration to our customers, work to the agreed standards and measures and operational support on daily banking. You'll ensure accurate banking is performed across all banking functions and within agreed timescales. Our vision for this department is to provide outstanding debt management solutions and customer service. Therefore, we're looking for a talented, organised individual to support this vision and work within a business that supports personal growth and development.,

• Ensure all post is prepared and batched up ready for processing and sent to AXA Global Business Services within pre- defined timescales.


• Perform banking processes daily ensuring best practice is followed in accordance with Payment Card Industry Security Standard (PCIDSS) guidelines.


• Receive inbound calls fielding as appropriate, while processing card payments.


• Support and deliver processes for the wider Finance Operations teams in accordance with best practice and delivered within the agreed timeframes such as letter fulfilment, Debt Recovery, Contract Management, and Instalment Admin.


• Deliver the efficient day to day storage and archiving for the Finance Operations function.


• Guarantee all Finance Operations work requests are processed and delivered to specification within agreed timescales.


• Work closely with the Finance Operations teams processes to deliver adhoc tasks.


• Build and maintain effective relationships with internal and external customers, ensuring excellent service is delivered.


• Contribution to delivery of Finance Operations key priorities through personal alignment to agreed specific actions., We acknowledge and appreciate the exceptional efforts of our people in protecting what matters most to our customers. In exchange we offer a series of core and supporting benefits designed to empower our people to thrive both professionally and personally., We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any Protected Characteristics., AXA UK are recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long-term health condition. We participate in the Disability Confident 'Offer of Interview' scheme. This means a fair and proportionate number of candidates with long-term health conditions or disabilities who meet the essential criteria of a job, will be offered an interview.


• You'll need to show you meet the essential criteria as detailed in the job advert or job description


• You don't need to share the details of your long term health condition or disability for your application to be considered under this scheme


As part of your application, you'll be asked if you would like to 'opt in'. To ensure ease of access, every job advert lists a responsible Talent Acquisition contact, who'll be able to connect you with our Accessibility Concierge if you require any support.

Screening & Conduct

As a regulated financial services company, all successful candidates will be subject to pre-employment checks. Additionally, adherence to the Prudential Regulation Authority's (PRA) Insurance Conduct Standards and the Financial Conduct Authority's (FCA) Conduct Rules will be required., This depends on the location of the role, and what works best for you and the interviewer. We'll give you all the information you need to prepare for whichever format's used for your interview.

I'm struggling to connect to my online interview, what should I do?

Don't worry, we know these things happen. Get in touch with the person who arranged your interview, or the Talent Acquisition contact. One of the team will be able to help get the interview started or re-arrange it for a different time.

How do I get feedback on my interview?

Whenever possible, we'll call and provide feedback by phone. Sometimes, we'll need to provide feedback by email.

How can I prepare for my interview?

We'll send a candidate preparation pack before the interview to help you prepare.


• English and Mathematics, qualifications GCSE level 1-9 grades.


• Excellent interpersonal and communication skills, both written and verbal.


• Customer orientated background, with the ability to work in a fast-paced change environment.


• Advanced working knowledge of Microsoft Office such as Excel and Word.


• Attention to detail is key with skills to successfully plan and effectively manage your workload.


• Self-motivated to work both independently and as part of a team.


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life's uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions., At AXA we have a culture of trust, respect and care, where everyone belongs. We have an ambition to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development, and celebrating differences. We all have a role to play in ensuring a working environment in which everyone, regardless of who they are, can reach their true potential., At AXA we're committed to offering a fair and inclusive experience to all candidates. You're encouraged to report, in good faith, any concerns of behaviour or processes believed to be inappropriate, unethical, or illegal.

Should you wish to report any concerns, you can do this through by sending an email to speak-up@axa.com, AXA's dedicated hotline. This service is managed by an independent investigation team. Please note that this email address is not for dealing with job or application related queries.
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At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £21,840.


• Annual company & performance-based bonus.


• Contributory pension scheme (up to 12% employer contributions).


• Life Assurance (up to 10 x annual salary).


• 25 days annual leave plus Bank Holidays.


• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave,


• AXA employee discounts.


• Gym benefits., When will I hear back from you after my interview?


We aim to provide feedback as soon as the interview process allows. The time period will vary depending on the role.

How do I discuss the package I've been offered for a role?

You can discuss the package with your Talent Acquisition contact at offer stage.

Yay! I've got the role, what's next?

We'll carry out a number of background checks before you start. This is known as 'screening'.

Do you do any background checks?

Yes. All financial services companies, including AXA, are regulated by the Financial Conduct Authority (FCA). Being part of a regulated industry means we must check the background of all applicants before we confirm a job offer.

Pre-employment screening is not just regulatory, it also gives us the confidence that our people are the right fit to protect what matters to customers, colleagues, and our business.

• Who is screened? Everyone, from first-jobbers to senior directors! Often, the higher up the career ladder you are, the more stringent the screening becomes.


• What is screened? Identity and address; qualifications; employment history; credit check; criminal record; directorships.


If you think anything may affect these checks, please tell us.

What benefits or perks do you offer?

At AXA, we appreciate the people who work for us and regularly review our rewards package to reflect that. The advert for the role you're interested in will detail what you can expect to receive, but you can see an overview of our benefits and perks on our Why Join Us page.

Does AXA offer car allowance or a company car?

This depends on the grade, role, and eligibility of the employee. Check the benefits listed on the ad for the role you're interested in or confirm with your recruitment contact.