Job offer Messaging Analyst

The Parliamentary Digital Service, a joint department of both Houses of Parliament, provides technology and intranet services to all Parliamentary users. It is also responsible for the strategic direction of Parliament's digital offering through Parliament's Digital Strategy and the delivery and management of parliamentary digital platforms, including the website. We support Parliament through our team of over 450 dedicated and professional digital colleagues.

The Productivity and Collaboration Team are the technology product owners for the collaboration tools used across Parliament. We provide provisioning, administration, and support for services such as email, file storage & collaboration, records management, and video conferencing.

The Messaging Analyst role provides 3rd line support and technical expertise for the messaging services supported by the Productivity & Collaboration team. This primarily consists of a Microsoft Exchange hybrid environment (managing both an on-premises and Microsoft 365 environment), and the Mimecast email security gateway. The Productivity & Collaboration team are the owners of the overall Microsoft 365 service, and this role regularly involves working across other areas of the M365 stack, particularly licensing, SharePoint Online, and the M365 Compliance Portal.

The Messaging Analyst will also be expected to provide support for our videoconferencing services (Microsoft Teams and Zoom) through close collaboration with the Videoconferencing Service Owner.

This role involves both "business as usual" support of day-to-day issues, and project work managed through the "Request for Service" process., Salary, remote work... Define all the criteria that are important to you.

• Get discovered

Recruiters come directly to look for their future hires in our CV library.

• Join a community

Connect with like-minded tech and IT professionals on a daily basis through our forum., Its contents and its IT job board are 100% free of charge for contractors and freelancers.
Free-workers
Submit my CVIT contract jobsOur job offersDealsJobs by skillJobs by profession
Resources
The forumNews & GuidesIT Employers hiringSubscribe to our newsletter
About
Create my accountWho are we?Help and supportAll jobs
Recruiters area
Technojobs CV database and publication of contracts and IT jobs
2024 © Free-Work / AGSI SAS Legal mentions Terms Privacy Cookie management
Follow us

Technojobs has moved to Free-Work

We are thrilled to welcome you to Free-Work, an international platform dedicated to supporting IT talents, freelancers, and contractors in their professional journeys within the tech industry.

Technojobs has moved to Free-Work! Here, we will continue to offer a wide range of job opportunities, industry insights, news, and guides to assist you in your career. Plus, enjoy our new features including a community forum and exclusive deals and discounts available only to Free-Work users.


• Experience of applying a systematic and analytical approach to problem solving, to resolve complex technical issues.


• Experience of applying effective planning and organisational skills, prioritising to meet competing deadlines, while taking full responsibility for quality and timescales of work.


• Experience of providing 2nd or 3rd line technical support for a Microsoft 365 based environment.



• A detailed understanding of management and troubleshooting of Microsoft Exchange on-premises and/or hybrid environments.


• A detailed understanding of messaging protocols (e.g., SMTP) and security standards (e.g., SPF, DKIM, DMARC), and email-based cyber security threats.



• Experience of proactively contributing to and collaborating with a diverse team with different specialisms, increasing the efficiency of the team as a whole.



• Experience of providing 2nd or 3rd line technical support for videoconferencing services, especially Microsoft Teams or Zoom.
  
  Supporting a wide range of Microsoft products, tools and services, everyone in the Messaging Team has an important contribution to make. From troubleshooting and problem-solving to lifecycle management and the introduction of new technologies and processes, we help UK Parliament carry out its democratic duties safely and securely as well as efficiently. We're a collaborative team, with a variety of roles and responsibilities, supporting each other to resolve issues and find innovative solutions., UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.
  
  up to 35 days annual leave in addition to bank holidays


• generous maternity pay policy up to 6 months full pay


• great pension scheme options (contributory and non-contributory)


• on-site subsidised gym, nursery, catering, post office, travel office and GP


• flexible options including hybrid working and family friendly policies