Junior Desktop Support Technician | The Shrewsbury and Telford Hospital NHS Trust

37.5 hrs per week plus provide out of hours support on-call support for IT Service Desk and Desktop support teams, To support the IT Support and Endpoint Services team in the delivery of IT equipment including but not exhaustive to keyboards, mice, monitors and other IT peripherals to end users ensuring an efficient service and therefore not impacting upon clinical and business services.

The postholder will also support the team in the imaging of devices including PC's, Laptops and iOS devices to support break fix replacements as well as agreed divisional projects, as well as asset tagging the devices, updating the asset database and the Marvel call logging tool. The postholder will also support issue resolution of application and hardware issues under the guidance of the Desktop Support Team.

The postholder will be responsible for ensuring a systematic and a disciplined approach to problem solving, ensuring that agreed procedures and standards are adhered to and providing a customer centric service.

The successful candidate will have the opportunity to develop new skills and knowledge, and to be a part of many exciting and challenging projects currently being undertaken at the Trust as part of our Digital Transformation agenda.

You will work closely with all stakeholders and provide a robust, proactive and resilient service on which our customers can rely upon.

An exciting opportunity has arisen for a highly motivated individual to join the SaTH Digital Desktop / EndPoint Services Team on a permanent basis.

The successful candidates will support the Desktop / EndPoint Services Team in the delivery of IT equipment and peripherals to Trust departments as well as supporting the build and configuration of IT devices i.e. iPods, iPads, iPhones, PC etc, as part of agreed projects.

Successful candidates must have experience in problem solving / troubleshooting skills within a computing environment, along with experience in the installation of IT devices and peripherals. You must have excellent communication skills with the ability to diplomatically deal with users of a mixed IT ability.

The successful candidates will also participate in an Out of Hours Service Desk / Desktop oncall service and therefore will need a clear drivers license.