Junior IT Service Desk Analyst
The Newcastle upon Tyne Hospitals NHS Foundation Trust, Gosforth, Newcastle upon Tyne
Junior IT Service Desk Analyst
£25674
The Newcastle upon Tyne Hospitals NHS Foundation Trust, Gosforth, Newcastle upon Tyne
- Full time
- Permanent
- Onsite working
Posted today, 3 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: f31614475ff7435abb9d82301aa8d2ec
Full Job Description
- The post holder will be required to work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service.
- Ensure compliance with all national and local standards and protocols for IT Services, including hardware, software, documentation and service.
- To be aware of and comply with the need for strict confidentiality and security of all IT systems and personal records and to be aware of, and comply with, all relevant legislation.
- Ensure that calls are dealt with in a timely manner and within agreed service levels. To resolve as many calls as possible such as password resets via telephone, ensuring sufficient security checks are carried out to validate the identity of the caller.
- To ensure that all requests that cannot be solved by the Service Desk are logged to appropriate technical queue and are managed to successful resolution.
- Update system status pages of the intranet to keep customers informed regarding system failures and periods of planned down time.
- To seek advice from the Service Desk Team Leader where the situation or incident represents an exception to normal operating procedures.
- To undertake other duties, within the competence of the post holder, that may be required from time to time.
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, we have around 16,000 staff and an annual income of £1 billion. We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare. Please see attached information on what Staff Benefits we have to offer at our Trust. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.