Junior IT Trainer

A learner-focused Trainer to work as part of the Information Technology Clinical Services (ITCS) Training Team, supporting KCH and GSTT staff using Epic applications.
The post-holder will be based within either the Outpatient or Diagnostic and Emergency Department training teams. The post-holder will deliver training across a wide range of Epic applications.
They will support the Team in the analysis, design, delivery, implementation and evaluation of cross-organisational training solutions for clinical and non-clinical staff.
There will be opportunities to develop skills and experience across the Epic application areas, including opportunities for Epic certification.
There is a requirement for the post-holder to be on site a minimum of 3 days a week across both GSTT and KCH sites., The post holder will work as part of a team, analysing,
designing, delivering, implementing and evaluating IT (Digital) training based on internal and external competencies and standards. You will support all other members of the ITCS Training department.
You will prepare and deliver formal and informal learning solutions to groups and individuals using a variety of methods. Including but not limited to: online learning, classroom-based learning, on-site coaching, demonstrations and eLearning.
The post-holder will support staff queries, incidents and requests, raised via IT Service Desk Tickets or email.
The applicant will have knowledge and expertise about the NHS, culture, best practices and patient pathways.
The post holder will develop knowledge of adult learning, digital learning technologies, facilitation skills, coaching, ADDIE framework and learning/performance knowledge and skills.
The post holder will contact all sections of the ITCS Training Team, ITCS department, transformation team and the clinical and non-clinical staff across GSTT, KCH of all grades from all specialities and departments.
The post-holder will liaise with senior managers, attend meetings relating to training. Support and deliver presentations, learning solutions and coaching to large groups of staff.
The post-holder will be expected to support at 24/7 NHS Service and there is an occasional requirement to work out of hours, including evening, nights, weekends and public holidays., + Perform initial scoping and Learning Needs Analysis (LNA) to assess, identify and develop appropriate learning plans and solutions to meet individual and group learning aims and training needs.
+ Ensure that all learning solutions are designed with a clear structure and learning path and all learning materials are consistent in style, layout and contain clear learning objectives
+ Ensure that objectives are measurable following TUM, SMART or other objective setting styles.
+ Prepare informal and formal training sessions, scripts, training plans, formative and summative exercises, handouts and other training support material to support blended learning solutions.
+ Ensure that learning activities incorporate key learning principles for different learning types and incorporate elements to encourage and motivate learners
+ Work with fellow ITCS Training team members to consider, design and evaluate innovative ways to deliver learning, such as eLearning, webinars, Online Facilitated or a blended approach.
+ Assist in maintaining and updating the ITCS Training intranet and marketing materials to ensure up to date information about courses and the training team are communicated to all staff.
+ Assist in regular testing of new and upgraded software/hardware and training environments and make relevant adaptations to all associated training materials to support new training practices/ functionality across the organisation.
+ Help maintain internal and external communications regarding key updates on clinical systems, the learning solutions delivered and any new learning events available to both internal staff and external interested parties.
+ Pilot training sessions and identify/suggest appropriate improvements.
Learning Delivery
+ Deliver formal and informal learning solutions to groups and individuals using a variety of methods according to ITCS Training department and TPMA and COLF delivery standards; including but not limited to: online learning, classroom-based learning, on-site coaching, and demonstrations.
+ Deal effectively with groups of mixed ability and use a range of coaching skills and counselling skills to encourage and motivate learners, managing group dynamics.
+ Effectively and empathetically provide feedback to learners who do not pass competency or examinations, designing and implementing an appropriate training action plan and liaising with the learner's line manager where appropriate.
+ Where individual coaching has been identified as the required form of learning intervention; ensure personal aims and objectives have been identified and ensure learning delivery relates to the objectives. Monitor and review learner's progress.
+ Ensure delivery of learning is balanced and each learning module objective is achieved using the major training elements of; walk-through, run-through and valid test.
+ Employ effective questioning skills using a variety of question types and techniques to aid learning.
+ Monitor and review progress with learners and ensure that learner's objectives are met. Adapt learning facilitation methods according to progression. Ensure each learning event achieves the defined learning objectives and learners have the necessary knowledge and skills to transfer learning to the workplace.
+ Adapt existing material to support formal and informal learning, ensuring accuracy, relevance and effectiveness of the materials.
+ Pilot training sessions to fully test the learning modules. Identify and suggest where appropriate improvements prior to rolling out to the Trust.
+ Establish effective coaching relationships with learners in order to improve their performance, their effective use of the new skills and abilities, and to increase their buy-in to change and their motivation, particularly during periods of major transition and rapid change within an organisation.
+ Generate a conducive learning environment to promote active learner participation, encouraging learners to ask questions and work comfortably within a safe environment.
+ Establish and maintain credibility at all times by demonstrating the key skills of an IT Training Professional and adhering to ET&D standards
+ Training in the hospital environment requires the post holder to display tact, professionalism, flexibility and maintain patient confidentiality at all times as when supporting and training within the Trust the post holder will be exposed to patients and may witness medical emergencies, medical procedures and surgical operations.
Validation and Evaluation
+ Ensure that all course exercises validate the learning objectives
+ Review end of course and post course evaluation forms to further develop the service and personal training delivery skills
+ Evaluate own working practices and suggest changes to courses and practices in order to streamline the service
+ Evaluate whole training and coaching solutions in accordance with the Kirkpatrick Evaluation methodology.
+ Work in conjunction with other ITCS Training Management Team to review learning solutions. Advise IT trainers on any issues or potential problems. Identify possible workable solutions.
Digital Literacy
+ Capture and assess all learners' knowledge, skills and attitudes to ensure learners possess key skills and pre-requisites.
+ Ensure all pre-attendance information is complete and the learner is fully informed in preparation for the start of the training programme.
+ Conduct open learning lunch time and evening drop in workshop sessions.
Teamwork
+ Support all other members of the ITCS Training department wherever necessary.
+ Be fully conversant with ITCS Training administration duties, providing cover as required.
+ Plan, monitor and maintain the training calendar and schedule, reactively and proactively updating in response to demand and resource changes.
+ Represent the ITCS Training Team and the Trust(s) in a positive and professional light at both external and internal events.
+ Build and maintain strong links between other internal training departments, Training and Development and other NHS organisations.
Supporting Users and Embedding Learning
+ Refer users directly to the appropriate area if the solution is not an ITCS Training issue.
+ Ensure that all training or customer issues are followed up and resolved.
+ Provide 2nd line Epic system support queries as required, according to internal processes. Resolve Epic system user errors / issues by using "remote access" software or via e-mail, phone and face-to-face communication
Education & Professional Development
+ To be responsible for developing and sustaining own knowledge, skills and professional awareness.
+ Willing to develop professional skills and attend courses as deemed relevant, including mandatory training, and to attend meetings and conferences as appropriate.
+ Plan and organise own diary commitments to fulfil training duties and responsibilities
+ Work within department procedures and codes of conduct to ensure that all personal objectives are met.
Guy's and St Thomas' celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study's at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual's personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
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Guy's and St Thomas' is among the UK's busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy's is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary's Hospital in Sidcup. St Thomas' has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children's Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King's Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King's College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of 'good'. Our adult community services achieved a rating of 'outstanding'.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS., Hospital NHS Foundation Trust (KCH), are two of London's largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east London.
Together the Trusts have an annual turnover of nearly £3bn and employ around 30,000 staff, with main GSTT sites at St Thomas' Hospital and Guy's Hospital, and main KCH sites at King's College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King's Health Partners AHSC (KHP), and Guy's and St Thomas' merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021.