Junior Product Support Specialist

As a member of the Application Support Team, you will support our internal and external clients on custom applications. Covering all aspects from customer engagement, configuration, user training and testing it is an exciting opportunity for candidates who may not have a background in IT and products, but have an interest in developing the skills needed. Key activities:

• Triage all calls/incidents and direct as appropriate
• Confidently communicate with internal and external clients
• Create and update training documentation
• Participate in system testing and support user acceptance testers
• Attend client meetings to gather feedback and requirements
• Support the Application Manager in analytical tasks
  
  This is an entry-level position, and no prior experience is required. We are seeking someone with excellent customer service skills. This is a varied role which will provide exposure to many areas of the business and would suit someone in the early stages of their career, with good written and oral communication skills, and an aptitude to learn on the job., No IT experience required
• Background in customer-facing roles (internal or external customers) would be beneficial
• Understanding of IT or business processes would be beneficial
• Experience in Microsoft Applications (Word, Excel etc.)
• Excellent written and verbal communication skills
• Confident telephone manner
• Keen on learning new technology
• Ability to remain calm under pressure and meet deadlines
• Ability to work in a fast-paced environment and multitask
• Customer-focused attitude
• Being dynamic and self-motivated
• Able to demonstrate full ownership on tickets raised until resolved
• Be able to set clear expectations for a consistent, quality customer experience
  
  Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.
  
  Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
• Competitive salary/benefits
• Development and career opportunities around the Globe
• Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.