Junior Sales Consultant

Are you eager to learn the ins and outs of selling cars online? Do you have a passion for customer service and an interest in eCommerce? If so, our Trainee Sales Advisor position might be perfect for you!

This role is designed for junior candidates who are looking to gain experience in the automotive eCommerce industry. Over a 3-month training program, you'll learn everything about the eCommerce process from the ground up.

During this time, you'll support the sales, admin, and aftersales teams to understand how we sell cars online and how to upsell add-ons whilst providing excellent customer service. Halfway through your training subject to passing relevant tasks you will be able to sell on the weekend until you reach the 3-month mark where you will fully graduate and become a fully-fledged eCommerce Sales Consultant!

Training Program Highlights:

• Comprehensive Learning: Dive deep into the world of eCommerce, understanding every aspect of the sales process, from contacting leads to closing sales.


• Hands-On Experience: Work alongside our experienced sales, admin, and aftersales teams, gaining firsthand experience in customer interactions, vehicle movements & post-sale support.


• Customer Service Excellence: Learn the importance of customer satisfaction and how to deliver outstanding service at every touchpoint.


• Sales Techniques: Discover effective sales techniques, including how to upsell value-added products like extended warranties.


• Industry Insight: Get valuable insights into the automotive industry and eCommerce.


What You'll Do:

• Customer Engagement: Professionally engage with customers, guiding them through the online car buying process and ensuring they have a smooth and satisfying experience.


• Support Sales Teams: Assist in prospecting new customers, managing inbound eCommerce leads, and converting them into successful sales, under the guidance of experienced sales consultants.


• Collaborative Learning: Work closely with various departments to understand the entire eCommerce process, providing support wherever needed to enhance your learning experience.


• Feedback and Improvement: Provide valuable feedback to the eCommerce Sales Manager, contributing to the ongoing improvement of our sales processes.
  
  Passion for Learning: A strong desire to learn and grow in the sales and eCommerce industry.


• Customer Service Focus: A genuine interest in providing exceptional customer service and understanding customer needs.


• Motivation and Drive: Enthusiasm for sales and a proactive attitude towards learning and development.


• Flexibility: Willingness to work evenings and weekends, and adapt to new processes and feedback.


• Team Player: The ability to work collaboratively within a team, seeking assistance when needed and contributing to shared goals.
  
  Since August 2019, heycar has been revolutionising the way customers buy their next set of wheels and how car dealers connect with potential buyers. With global investment from automotive giants like Volkswagen, Allianz, and Renault, we bring the most trusted dealerships across the UK closer to their customers. Our mission is simple: to provide customers with the confidence they need to purchase quality cars online through a seamless, remote experience.


We've doubled the size of our team over the last year and are committed to building a culture where team members feel challenged and empowered to make impactful changes. While we come from diverse backgrounds, industries, and skills, we all drive towards the same goal.

If you're eager to join us on this journey, read on...


• Compensation: Competitive salary with the opportunity for a performance-based bonus after training.


• Holidays: Enjoy 28 days off (plus bank holidays) each year, with an additional day off for your birthday.


• Benefits + Perks: Access to private medical insurance, learning and development opportunities, mental health support, and more.


• Hybrid Working: Flexible working options, including hybrid working from our Holborn (London) office and home.


• Feedback Culture: Join a team that values open and honest feedback, encouraging continuous improvement and personal growth.


• A Challenge: Be part of a fast-paced environment where you can push boundaries, ask questions, and make a real impact.


• Fun Environment: Enjoy a fully stocked kitchen and bar, table tennis, a roof terrace, and epic socials. (Pro tip: brush up on your table tennis skills before joining!)


If you're ready to work with a creative, high-performing group of people we want to hear from you.