Junior Support Analyst

We have a great opportunity for someone to join the Service Delivery team in Birmingham as a Junior Support Analyst. Within this role, you will be required to provide 1^st and 2^nd line technical and application support to business users across all functional areas of the business. Your primary responsibility will be to respond to user queries and help requests, gather information with regard to incidents or issues and try to resolve as quickly as possible. You will also be responsible for:

• Maintaining detailed records of user issues with software and hardware to enhance the BIS knowledge base, which allows knowledge to be disseminated across the department.
• Deployment of new equipment and solutions to business users.
• Responding to other operational requests (including office moves) as requested by the Service Delivery Manager
• Learning to provide in depth operating knowledge in at least one of the Gowling WLG core technology platform areas:
• Desktop Applications
• Document Production
• Information / Network Security
• Infrastructure
• Practice Management Systems (PMS) and Integration
• Unified Communications
• Web / online / mobile
• Workflow and Automation
• Collaborating with colleagues across the BIS department
  
  We are looking for someone who has an A Level / BTEC or similar qualification or experience of working in an IT environment demonstrating the use a range of technologies, especially the Microsoft Technology stack.
You will present with an aptitude and demonstrable motivation to learn both via formal settings and via informal colleague mentoring. Within your experience, you will evidence demonstrating ability to work efficiently and effectively under pressure including expertise in prioritising competing workloads, with the ability to work independently or part of a team. To this role, you will need to demonstrate good written and verbal communication skills with the ability to communicate technical concepts to business users in terms that they will understand.

The opportunity to work for a firm which has been recognised as one of the top 10 best places to work in the UK and has been ranked by Great Place to WorkÂŽ for 24 consecutive years. Excellent benefits, including:
• A hybrid approach to office and remote working.
• 25 days annual leave, with the option to buy up to a week's extra annual leave
• Free private medical insurance, and the option to add family members
• A generous pension allowance
• Life assurance covering four times your annual salary
• The chance of a three-month sabbatical every five years
• Maternity, paternity and adoption leave schemes
• A range of health and wellbeing programmes
• State of the art offices, in the heart of Birmingham City Centre, with an onsite restaurant
• Opportunities to flourish in your role through training and personal development
Equal Opportunities: Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment. At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. Our aim is to fulfil everyone's potential and together to achieve personal and business goals.