Key Account Manager - eCommerce | permanent

Being a Key Account Manager - eCommerce is about so much more than bringing our coffee to the world. It's your chance to stir up real success - which means you'll be:

• Build strong relationships with B2B e-commerce platforms and develop account-specific strategies to drive sales and expand Costa's online presence.
• Monitor performance metrics and use data insights to optimize listings, pricing, and promotions, adjusting strategies to maximize revenue and meet KPIs.
• Optimize Costa products for visibility through enhanced listings, tailored content, and SEO strategies, supporting campaigns to boost customer engagement.
• Extensive B2B e-commerce experience with a focus on key account management and sales growth.
• Strong skills in stakeholder management and cross-functional collaboration to support strategic goals.
  
  Proven experience managing large multinational accounts, driving growth in coffee within GroConTrav channels, and optimizing commercial economics.
• Strong ability to analyse market trends, competitor insights, and set direction to drive business success.
• Expert knowledge of B2B eCommerce and managing global customers for effective partnerships and successful market entry strategies.
• Skilled in building relationships with senior stakeholders, influencing strategies, and empowering teams with data-driven insights for bold decisions.
• Demonstrated ability to execute across time zones and cultures, with a track record in strategy, commercial roles, and driving bottom-line ROI.
  
  At Costa Coffee, we are what we craft. We're reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go - we've got you covered.
The E-commerce Manager for B2B Key Accounts will lead and expand key online partnerships by developing tailored digital strategies, enhancing online visibility, and driving sales growth across major B2B platforms. Collaborating with cross-functional teams, this role ensures a seamless customer experience and achieves commercial objectives. Our teams make a difference. Whether that's working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success. We may be a global brand, but we haven't forgotten our roots. That's where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Key Account Manager - eCommerce, there's never been a better time to join. So, why Costa? We didn't become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
• Own a piece of Costa's success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that's not all. Explore even more of our perks here: https://bit.ly/costaperks
We're passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.