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Key Accounts Co-ordinator

YUSEN LOGISTICS CO

Key Accounts Co-ordinator

Salary Not Specified

YUSEN LOGISTICS CO, Milton Keynes

  • Full time
  • Permanent
  • Remote working

Posted 4 days ago, 14 Sep | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 4a1260e127bb4b428ba49c2423e61280

Full Job Description

  • Plan, schedule, book and manage daily container movements on behalf of SCMS clients.

  • Process accurately and courteously all daily operational requirements and enquiries from client

  • Ensure the customer experience is met at all times

  • Communicate and escalate all relevant information to team members

  • Generate and maintain worksheets detailing daily movements

  • Record accurately any information provided by client and supplier

  • Maintain systems

  • Complete the weekly & monthly client billing processes which includes the accruing of all applicable supplier costs and the raising of all applicable invoicing to the client

  • Approve for payment or dispute with supplier invoices received

  • Monitor and control potential additional costs ensuring Team Leader and or Manager are made aware

  • Always monitor accuracy and validity of client/supplier tariffs ensuring total accuracy of all information with accurate and real-time data

    Experience from an administration and/or customer service environment (experience in logistics or freight forwarding would be a bonus)

  • Proactive and flexible approach

  • Excellent stakeholder management skills

  • Ability to prioritise and work under pressure

  • Attention to detail

  • Excellent communication skills (written and verbal)

  • Excellent Customer Service Skills

  • Strong numeracy/literacy

  • Basic IT; Microsoft Office, In-house systems

  • Financial awareness

    Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

    We are looking for a Key Accounts Co-ordinator be based in our Tilbrook site (MK7 8BN) working Monday - Friday- 08:30 till 17:30


    • The position holder will provide an excellent Freight Forwarding service to SCMS Key Account clientele. To develop specialist knowledge of the industry and work closely with team members, clients and suppliers.

    The role will offer the salary from £25,000 to £28,000 per annum, Remote work, up to 3 days (Subject to Business requirements)
    - 25 days holidays and 5 days volunteer leave
    - Opportunity for Unpaid Leave
    - Up to 10 days of international remote working

  • - Critical Illness Cover
    - Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
    - Employee benefits i.e., Free eye test
  • , up to 25% off gym membership, high street vouchers

    • - Free access to 24/7 online GP, mental health support service, Life Events Counselling and Care Concierge Service
    - Tailored development and career opportunities
    - Offering a comprehensive two-week induction and training program tailored for candidates who are new to the field of customs.