Knowledge Manager

You'll analyze the current knowledge base hub to identify what's working well and where improvements are needed. You'll strategize and implement enhancements to enable a true self-service model (Tier 0). Working with teams across Digital Services, IT, Brand, Communications, and the wider HR/People team, your aim will be to reduce incoming queries by up to 20%, freeing HR/People Services teams (Tier 1 and Tier 2) to manage more complex queries and focus on strategic initiatives. Your ability to build trust, influence change, and drive adoption across the organization will be the key to your success.,

• Optimize Knowledge Base: Develop and enhance practices to identify key topics, standardize documentation, and improve content organization, search functionality, and version control.
• Maintain Quality and Improvement: Regularly review and update content, establish feedback channels, and create training for stakeholders to ensure up-to-date, accessible information.
• Measure and Analyze Impact: Use technology to track usage, analyze data, and assess content engagement, guiding improvements and ensuring user satisfaction.
• Foster Collaboration and Knowledge Sharing: Partner with Centres of Expertise and the People Services Advisory team to create a culture of knowledge sharing aligned with organizational goals.
• Ensure Compliance and Support Team Development: Oversee the performance of 2 direct reports, promote compliance with legal standards, and drive personal and professional growth within the team.
  
  At least 5 years of Knowledge Management: Experience transforming and enhancing Knowledge Hubs, ideally within a global organization.
• Leadership Experience: Proven ability to manage a small team and lead successful knowledge management projects.
• Technical Expertise: Strong background in information architecture and user experience (proficiency with SharePoint and ServiceNow preferred).
• Change Management Skills: Effective at building trust, influencing change, and driving adoption across the organization.
• Communication & Collaboration: You are known for your effective communication and collaboration skills.
• Adaptability: Skilled at managing multiple tasks and adapting to evolving priorities, even in the face of ambiguity.
  
  In addition to a comprehensive compensation package (£XX,000 + 15% annual bonus + benefits), This role offers the chance to lead a meaningful transformation of Sage's People Knowledge Hub, leveraging cutting-edge technology. Join us to make a tangible difference in how colleagues seamlessly access information while promoting a culture of efficiency and innovation. As part of a global SaaS/Tech company, you'll expand your international professional network and grow your career in a company known for employee development. Our core values-Human, Trustworthy, Bold, and Simplify-guide everything we do, ensuring you can do the right thing in a supportive and trusting environment. Plus, Sage is committed to giving back to our communities through our Sage Foundation; we offer 5 paid days a year for volunteer work. We believe that making a positive impact on society starts with us: https://www.sage.com/en-gb/company/sage-foundation/
Benefits? We have plenty... Video: https://www.youtube.com/watch?v=TCMtTYUUiuU
• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage (8+8+2% = 18% total contribution).
• 25 days of paid annual leave with the option to buy up to another 5 days
• 8 bank holiday days
• Paid 5 days yearly to volunteer through our Sage Foundation
• 50% income protection
• Holiday buy + sell
• Comprehensive health, dental, and vision coverage
• Work away scheme for up to 10 weeks a year
• Ongoing training and professional development
• Hybrid working
• Healthy Mind app membership
• Access to various helpful memberships for finances, health and wellbeing
#LI-CH1 Function People Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE