Knowledge Systems Assistant

Eversheds Sutherland is seeking a knowledge systems assistant in the Knowledge Systems team. The team is based in our Manchester office and the role will require attendance [in Manchester] three days per week. The Knowledge Systems team are responsible for knowledge systems and strategy for the Eversheds Sutherland's international network. These systems include our intranet, our knowledge management systems and our automated current awareness programme. These are essential systems to enable the efficient operation of a knowledge-based business and connect our lawyers seamlessly with the information they need to deliver excellent client service. This role requires strong technical and organisation skills, a problem solving mentality and excellent communication and interpersonal skills.

• Monitoring the various team mailboxes on a rota basis, dealing with daily direct enquiries via email and Teams
• Monitoring the various team mailboxes on a rota basis, dealing with daily direct enquiries via email, telephone and Microsoft Teams messaging
• Maintaining and developing the firm's SharePoint intranet including advising content editors, delivering content editor training and dealing with content editor enquiries and requests
• Following intranet governance, working with content owners on content management, including regular review and cleansing of content, new site creations, site restructures and regular search testing
• Processing legal know-how submissions and maintaining our collections of precedent / template documentation and bibles of transaction documents, working closely with professional support lawyers across our practice areas
• Creating and maintaining automated daily news alerts to keep our lawyers and operational teams up to date with the latest legal, business and industry news and developments
• Supporting on key projects such as GenAI initiatives, system upgrades, new software tools, knowledge share process improvement etc
  
  Excellent IT skills across the Microsoft suite of programmes with an understanding of the concepts and use of GenAI. Prior experience with SharePoint helpful but full training will be provided
• Excellent communication skills, including high quality of written and spoken English
• Attention to detail, with the ability to prioritise and manage a varied workload, maintain quality and accuracy and provide excellent service delivery
• Some understanding of knowledge management and/or information systems helpful but full training will be provided
Key Competencies
• Strongly self-motivated with the ability to work with minimum supervision, in an autonomous and independent way, taking ownership of tasks and projects
• Proactive, with the confidence to identify and recommend changes and improvements, and manage stakeholders at all levels of the business
• Approachable, open and honest, promoting a strong sense of team and a co-operative working environment
• Eager to learn and develop into the role
  
  We are Eversheds Sutherland, a global law firm, with 5,000+ colleagues in more than 30 countries. We're full service with deep niche and sector experience. Whatever challenge, wherever in the world, we're equipped and ready to meet it. We live our values, we're purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We're ambitious for our clients, our communities - and for you. Whether you're starting out on your career or well established, whether you're a lawyer or in business services. If you're looking for what's next, we are too.
What to expect For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It's energetic, fast-moving and there's always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what's next, will ensure you thrive too., At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.
• We're fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement
• We help you plan ahead through retirement planning, insurance and assurance
Diversity and inclusion At Eversheds Sutherland, "Inclusive" is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients' goals: together. We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations. Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.