L&D Coordinator - Wimbledon

We are currently recruiting for a Learning & Development Officer to coordinate, deliver & implement our training initiatives. This role will play a vital part in the success of our business supporting the Head of L&D in transforming our growing learning and development initiatives as well as championing our engagement and retention plans for all our colleagues both from a year-round and Championships perspective. What your role will look like?

• Support the Head of L&D in implementing & delivering our L&D strategy aligned with the business needs and goals.
• Co-ordination of all learning interventions, coaching and mentoring activities.
• Promote and communicate Learning and Development within the unit through a variety of communication channels.
• Carry out effective training on a range of subjects, with a focus on Guest Experience, Train the trainer, Health & Safety and Leadership content.
• Managing our online learning platform for our casual workforce (Mapal One) as well as ensuring the completion of all mandatory training for our full-time team
• Complete post learning programme evaluation on key training delivered in the business to ensure that training is effective and meets the training objectives.
• Ensure training records are effectively maintained so that records are readily available and support needs analysis and audit requirements.
• Manage the administration of off job training, recording nominations, sending out joining instructions and pre-course forms, following up with feedback forms and issuing certificates.
• Monitor, measure, and report to the Head of L&D on learning and people development.
• Liaise with external training providers to ensure successful delivery of learning and return on investment.
• To be the main point of contact for general training enquires and course administration.
• Support with all administrative tasks relating to the L&D function from creating training manuals to answering emails.
• Social Media lead - supporting with the design, administration, and content creation for all our social media platforms.
• Assist the Head of L&D with the annual PDR process, including coaching, administration of PDR's and creation of training needs analysis
• Work closely with the HR teams in assisting with recruitment of colleague for all areas, with a particular emphasis on inductions
• To perform related duties and special projects as assigned., Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.
We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.


• Previous experience within the hospitality industry (either in a similar role or in operations)
• Excellent presentation and facilitation skills
• Excellent written, verbal, and interpersonal communications skills
• Be a problem solver and have great negotiation skills
• The ability to encourage and motivate people
• Effective at managing multiple priorities, projects, and relationships
• Flexible approach - occasional work will be required on weekends
• Experience with online learning system - ideally FLOW Management System and Mapal One (desirable)
  
  We are Food & Drink at Wimbledon, the official caterer of The All-England Lawn Tennis Club (AELTC) which is one of the world's most iconic sporting locations serving as a private Members Club during 50 weeks of the year and then, for two weeks, hosting The Championships - the world's premier grass court tennis tournament.
If you are interested in this exciting opportunity, please apply today! Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London. We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focussed on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do. We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage. We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences., We empower highly motivated individuals to shine bright as part of a connected workforce. With a range of flexible and permanent jobs in hospitality and event businesses throughout the UK and Ireland, we're here to help you reach for the stars.From kitchen staff and bartenders to cleaners and team leaders, we have a range of flexible roles available across a varied portfolio of exciting Compass Group brands. We're all about ensuring our guests and visitors have a great experience, and that starts with looking after number one - our people.We believe that life is all about balance. That's why you get the ability to choose when and how often you work, so you can find the work-life balance that suits you - no matter what your career progression looks like.


• £34,000 per annum
• 5 out of 7 days per week
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and an additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during the first year back
• Competitive and supportive family benefits
• Day off for baby's 1st birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products