L&D Operational Manager

As the Learning and Development (L&D) Operations Manager (Business Administration) you will be an integral part of the L&D Senior Leadership Team, striving to achieve the Trust Strategy and vision through the delivery of our L&D Continuous Improvement Plan, ultimately providing excellence in patient care and efficiency. You will drive stakeholder management and customer service to deliver a high quality, responsive, and efficient Learning and Development (L&D) services. This includes supporting strategic change and the identification of service development opportunities, underpinned by a robust operational, people and project management across the service. Furthermore, you will grow a wide network, building links across Integrated Care Systems to explore opportunities for collaborative working. The role will include cross site working across all of our UHDB sites.

You will be experienced in lean thinking, process design, data curation and creation, resource management (rooms, equipment) contracting, finance administration, customer communication and reporting (to internal stakeholders and external regulator bodies e.g. CQC, Education QA). Focus will be on customer experience, reducing waste, creating efficiencies, and measuring the impact of all L&D activities - on individuals (learners), teams, and organisational culture and ultimately patient outcomes. Importantly your compassionate and inclusive leadership style will lead a team of skilled administrative professionals, where your expertise in people management, business administration, data management and reporting, continuous quality improvement and change management will shine through your everyday practice.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.